Field not saved to orders after update

  • We updated from Version 1.3.8 and the field is not added to WooCommerce orders anymore. It appears before “add to card” button as it should, but it’s not in customer email and not in the WooCommerce orders where it appears. When we rollback to older backup – it starts working again. Please advise how to make the latest version work.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor sarkparanjothi

    (@sarkparanjothi)

    Please share you website url,
    Or make sure you are using ajax add to cart, if it’s enable please disable it.

    Thread Starter romandesign

    (@romandesign)

    The website is https://www.avenza.com/. Specifically this page for example: https://www.avenza.com/purchase/maintenance-renewal/
    There was no changes on the website. Just the update of your plugin breaks this and the product key field is not recorded to order and not sent to email. We rolled back the update to old version of the plugin and it works fine. But we can’t update your plugin, as it breaks every time we try to do that, and field is not recorded anymore.

    Thread Starter romandesign

    (@romandesign)

    Any updates on this?

    Hello
    Were you able to resolve this?
    @romandesign What version do you update to when the functionality breaks?

    I have a similar issue and I am on version 2.0.8. I added 3 fields using Field Factory to my product – one text, one text area and the third is a radio button field. Of the 3 fields only the text field is visible now in the Woocommerce Orders details, the other 2 are missing and I cannot export them either.
    Any help is appreciated.
    Thanks

    @romandesign We are having the same issue as well. I have noticed that it only applies to my longer text fields.

    Is this information gone or still available somewhere?

    Any help is appreciated.

    Hello,
    Since I didn’t receive any update on this issue, I went ahead with another plugin to get the longer text field/radio button/checkbox type fields reported.

    Hi uvashistha, what is the name of the plugin you used to save longer text fields?

Viewing 7 replies - 1 through 7 (of 7 total)
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