Field No Longer Exists & Interest Groups Missing

  • Resolved lynne991

    (@lynne991)


    4 years ago

    Hi,

    I have been using EasyForms for a while and it has worked perfectly for the last 12 months.

    Suddenly I am seeing errors on my existing forms which tell me ‘The field no longer exists in this list. Delete this field from the form to prevent issues in the front end.’

    Also, the interest groups which show no longer match the full list of interest groups from my Mailchimp list.

    I have updated the plugin, cleared the cache but this error remains and the interest groups are still not updating.

    I’m confused as it has all been working fine, so not sure why it now doesn’t sync correctly.

    The existing forms still seem to work/sync in the Mailchimp account, despite the error message. However, I can’t create a new form as I can’t link it to the new group in Mailchimp as the group isn’t showing to select.

    Any advice welcome. Many thanks.

    • This topic was modified 4 years ago by lynne991.
    • This topic was modified 4 years ago by lynne991.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • jpowersdev

    (@jpowersdev)

    Hi @lynne991,

    Could you send screenshots of the exact errors you are seeing? You can use a service like https://imgbb.com/.

    What type of field is throwing the error?

    Thanks,
    Jon

    Thread Starter lynne991

    (@lynne991)

    Sure, thanks Jon. Sorry for not including more detail.

    Here are screen grabs of the error message.

    https://ibb.co/f8hkScG
    https://ibb.co/7WG2v6P
    https://ibb.co/xqLJnXM

    1) This error message is new, it had been working/displaying fine for months
    2) Those interest groups shown are only about half of what I have in Mailchimp (again, previously all interest groups would show in this list)

    Hope I’ve included enough info. Thanks.

    jpowersdev

    (@jpowersdev)

    Hi @lynne991,

    Thank you for the screenshots you’ve provided.

    That error is displayed when a field or interest group is stored in our plugin settings but isn’t listed in the response from Mailchimp’s API. The problem you are having leads me to believe that the field groups on your Mailchimp account have been modified in such a way that they no longer line up.

    You may be able to resolve this by fetching fresh data from Mailchimp. You can clear the cached values for a specific list by clicking “Clear Mailchimp API Cache” under “Associated List Settings” in the form editor sidebar.

    If that doesn’t help, click “View List” in the same section. The following page will have a list of all interest groups Mailchimp is reporting for a given list. See if that lines up with what you expect.

    Thanks,
    Jon

    Thread Starter lynne991

    (@lynne991)

    Hi Jon,

    Thanks again for your reply.

    I viewed list and clear cache and it still hasn’t resolved. I can’t see all my interest groups in the plugin.

    Is there a limit to the number of interest groups we can have pull through?

    I’m wondering about just deleting out the plugin and then reinstalling and setting up again. I have 6 linked forms at the moment.

    Many thanks
    Lynne

    Thread Starter lynne991

    (@lynne991)

    Just to add I have deleted the plugin and re-installed and hooked back up and still an out dated list of interest groups shows ?? it has me totally baffled.

Viewing 5 replies - 1 through 5 (of 5 total)
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