Few questions and issues

  • Resolved sirrahikkala

    (@sirrahikkala)


    3 years, 1 month ago

    Hello,

    First of all, thank you for the nice plugin but I have few issues which I hope you could address.

    – The event details do not follow date format 24h setting. It does show the event publicly in 24h format but the time picker at admin is still using 12h which is very annoying. Also the event listing in the background is using 12h format. Same goes with date picker which does not follow the settings. Everything is way too US centric. Most of the world uses the 24h format https://en.wikipedia.org/wiki/Date_and_time_representation_by_country
    – The timezone should have fixed setting also. I think most of the companies host events in same locations and setting the timezone to each event everytime is bit funny. You could do it so that IF there is no event timezone set in event, it should use default option which you set in plugin general settings.
    – The attendee report does not show any people in the event background page. It only shows tickets sold and total price sold.
    – The event page gives database error:

    SELECT *
FROM wp_etn_events
WHERE post_id = 2139
ORDER BY event_id DESC	
Etn\U\Helper::get_tickets_by_event()
Plugin: wp-event-solution	Table '****.wp_etn_events' doesn't exist	1146

    – Deleting the attendee OR the woocommerce order does not release the seat in the event. How can we release those to sale if there are cancellations without increasing the total number or seats (that would just confuse other visitors)?

    These are my first impressions. I hope I can help you to fix these bugs and features.

    • This topic was modified 3 years, 1 month ago by sirrahikkala.
Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Contributor Reza Khan

    (@rezakhan995)

    Hi @sirrahikkala
    Thanks for the compliment. We’ve pointed that, you’ve queried 5 issues.
    For your 1st query which is related to 24h formatting setting which is not applying in some areas. We have forwarded this report to our QA team. They are currently checking this issue and we’ll apply this setting all over the places.

    For your 2nd query which is a suggestion to use a ‘timezone general setting’ is a nice idea. Thanks for your suggestion. We’ll add this in our future release.

    Regarding to 3rd query, we’ve individual reporting system for attendee and purchase history. The menu for ‘Attendee’ in our plugin which is related to detailed attendee information where you can filter attendee by specific event, date, status etc. Even you can export attendee report as CSV file. ‘Purchase report’ is mainly for summary view of selling history where you can filter by event to know how is the stock quantity.

    Database error related issue is saying that ‘wp_etn_events’ table doesn’t exist. During the plugin installation, this table is being created automatically. As you’ve already added some events and did attendee registration, so it’s quite astonishing regarding to the error. We need more information to identify the actual reason about this issue. Please see our pinned comment, so that we can do deep investigation with your collaboration.

    For the last query, we’ve followed the woocommerce order related default behaviour about stock quantity(seat in the event). Deleting the attendee won’t do any change to stock quantity. Only changing the order status will affect event ticket stock.

    Hope this answer helps you. Let us know if you have any other query.
    Regards

    Thread Starter sirrahikkala

    (@sirrahikkala)

    Thank you for your reply. I will address the open points what remains unclear.

    – The export to CSV option is actually missing from the dropdown menu AS WELL the report section details within the event
    – I have no further knowledge how that table is missing
    – I have deleted all the woocommerce orders as well emptied the bin. No details are remaining about attendees in the woocommerce OR in the attendee section of your plugin. Yet the event admin says 3 sold (of five) as well the public side says the same, 3 sold and 2 remaining.

    ps. the url to your support in the stickied post is broken…

    • This reply was modified 3 years, 1 month ago by sirrahikkala.
    • This reply was modified 3 years, 1 month ago by sirrahikkala.
    Plugin Contributor Reza Khan

    (@rezakhan995)

    Hi @sirrahikkala

    The CSV option and report section details of an event is available only on our premium version. Please make sure you have the premium version to get these features.

    For Table missing issue, we need additional information to investigate deeply.

    As attendee was registered once on the system and the stock was updated, so after deleting the order we don’t remove the corresponding attendees so that history of event ticket selling can be tracked. We update ticket stock quantity whenever woocommerce order status is changed. And the attendee information is maintained through meta. As you deleted the order, so there’s no way to update the ticket stock and attendee meta. If you want to maintain that stock(after deleting order), you have to update the attendee meta as well. Hope you’ve understood our logical point about the matter. If you want us to do that, we can help you on that matter. Same again, please see our pinned comment and please co-operate accordingly.

    ps. Please copy the support url and paste it in a browser manually. Somehow its not taking the actual address.

    Hope your addressed points are clear now. If you have any further query, please let us know.
    Regards

    Thread Starter sirrahikkala

    (@sirrahikkala)

    I did the ticket.

    The missing attendee information might be due coding issue in \utils\helper.php and lines 1018 and 1025 which refers to tables wp_etn_events and wp_etn_trans_meta. Those lines are missing the table prefix variables therefore it’s trying to reach those tables as coded instead of customer tables. I verified it with our developers on other environments too.

    • This reply was modified 3 years, 1 month ago by sirrahikkala.
    Plugin Support A Zaman Sagor

    (@azamansagor)

    Hi @sirrahikkala,
    We didn’t find your ticket as we aren’t confirmed your email.
    We have noted it and will solve it on the next release. Thank you for your information.

    Regards

    Thread Starter sirrahikkala

    (@sirrahikkala)

    Any estimate for the fix? The plugin is currently unusable as you know.

    Thread Starter sirrahikkala

    (@sirrahikkala)

    Hello, I see that version 2.5.5. has fixed the database issues. Couple more questions.

    – When deleting the plugin from the admin, the routines are not deleting the database tables which is standard for wordpress plugins not to leave orphaned tables. At least this was the case with 2.5.4.
    – How can I release the seat if someone cancels their attendance? For example If I have event for 200 persons and group of 25 cancels, they are not released back to sale if the attendee is move to trash. If there are several cancellations, your users end up in the situation that there are 0 tickets to be sold but 0 attendees. If I start increasing total ticket number, it leads to situation that customers might thing that there will be 400-500 people coming which is misleading.
    – Then finally one quality of life improvement. Under the event, the listing (finally) shows the attendee details but it shows amounts with SIX decimals and it should follow the woocommerce setting instead of just database query. Also the words “total” in qty and amount are unnecessary since now it makes double lines because the data wont fit on the one line.

    Thank you!

    Hi sirrahikkala,

    We’ve fixed some issues in our 2.5.5 version and yes on that release database related issue is fixed.
    The remaining addressed points are currently on development and we’re hoping to provide these features in the upcoming release within next week. We’re taking time to release a bugless product after testing on several environments.

    From your last query, We’ll provide a setting to choose what action will happen after deleting the plugin.
    Thanks for your suggestion about six decimals on the amount and extra word total/amount. We’ve informed our R&D team about this. If they agree to change those, we’ll provide the changes in our next release.

    Hope in our next release, your all addressed points will be fixed. We’ll notify you after releasing our next version.
    If you have any further queries, please let us know.
    Regards

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