Fehlermeldung: ZIP-Fehler ist aufgetreten

Hi Anna,

Please could you send us a copy of the latest backup log? This can be found in the UpdraftPlus Existing Backups tab.

The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

Best Wishes,
Bryle

Hi Bryle,

attached the link of the latest backup log.

https://drive.google.com/file/d/1-Wpua3rUWmfoJ5dsniU7VMK28u108WSs/view?ts=5b486aa0

Looking forward hearing from you.

Best regards,
Anna

Hi Anna,

It appears that your Dropbox storage is already full? Could you please check if that is the case?

Also, could you re-authenticate your Dropbox remote storage.

Do you still get the same error?

Regards,
Bryle

Hi Bryle,

Thank you for your help.
I set up a new Dropbox account (couldn′t find login of the old one) and authenticate it.
There is still an error
′Mon, July 16, 2018 09:24
Warnung: Ein ZIP-Fehler ist aufgetreten – überprüfe das Log-File für mehr Details.′

Log-file of this Backup:
https://drive.google.com/file/d/1uus_GYGjVQUeBIgG2uw4sveS1T5lxQFs/view?ts=5b4c4a61

Best regards,
Anna

Hi Anna,

Apologies for the delay.

Please could you check the amount of free space on the hosting account/server, and ensure that it is not full?

You may wish to delete any unsuccessful backups via the Existing Backups tab, to clear room.

Hi Bryle,

I checked everything I could.
Enough free space on the hosting server. We did delate unsuccessful backups.
Nothing helped.
Still the Zip-error.
Above a cut out of the log details:

0036.465 (0) Total entities for the zip file: 0 directories, 518 files (0 skipped as non-modified), 75.2 MB
0036.524 (0) Zip: backup_2018-07-18-1434_Ruess_GmbH_7584e6711c6c-uploads.zip.tmp: 100 files added (on-disk size: 0 KB)
0036.574 (0) Adding batch to zip file (UpdraftPlus_ZipArchive): over 25 MB added on this batch (36.6 MB, 518 files batched, 191 (191) added so far); re-opening (prior size: 0 KB)
0037.161 (0) The attempt to close the zip file returned an error (Unknown: ZipArchive does not return error messages). List of files we were trying to add follows (check their permissions).

One thing I need to know is what happens if I need the backup. Does the error has influence of it? Or do I get an correct backup?

Thanks for your help.

Hi,

I’ma afraid that the error means that the backup file is corrupt and cannot be used.

I’ve re-examined the log, and believe that I may have found the cause.
Is your site using ‘symlinks’ for the uploads directory?

Hello,

I can′t tell if we do use ′symlinks′… Sorry. I just know dropbox is the place the backup get saved.
BUT the last backup from July 25, 2018 is correct, just saw it. I have no idea why. There where no updates as far as I know but how knows.

https://drive.google.com/open?id=1J3NX6qA1AJoZLoXWrQB5SSIVUP3tYwfD
It′s the latest, correct log-datei if you interessted in seeing it.

I really appreciate the help of you guys!

Best Wishes
Anna

I’ve the same problem.
I guess my system is using symlinks (Verknüpfungen) for the upload directory.
Is this the problem and how can I solve it?

Hi,

Please ask your host/server admin if you to check if your site is using symlinks.

I’m afraid that UpdraftPlus is not currently compatible with symlinked folders.

Regards,
Bryle