Feeds stuck on 0%

  • Resolved qupepe

    (@qupepe)


    3 years, 1 month ago

    Hello,

    I’ve already posted on a solved discussion, sorry about that.

    We have a situation here with feeds won’t pass the 0% or if I change the batch to size 50 it stuck on 33%.

    Otherwise, even if I cloned the site to a new domain to test things out of the live site, the process is stuck at 0%.

    I have tried to deactivate most of the plugins and still the same.

    It would be GREAT to have a log/verbose thing below the feeds so we can know what is running, what stalled etc!

    Edit: I found the enabled logging switch on settings.. Can I find that log someplace?

    • This topic was modified 3 years, 1 month ago by qupepe.
Viewing 13 replies - 1 through 13 (of 13 total)

  • Hi,

    Thanks for using our plugin and reaching out to us.

    Edit: I found the enabled logging switch on settings.. Can I find that log someplace?

    –> you can however it won’t show errors, it will just show queries made to your database and it won’t help identifying the issue at hand.

    Did you already check the WooCommerce fatal error log of today to see what is in there? This is where you can find the log: https://docs.woocommerce.com/document/finding-php-error-logs/

    Can you let us know what is in today’s error log?

    Also, when a feed is not processing this could also indicate there is something wrong with your WP-cron. Please see: https://adtribes.io/help-my-feed-processing-is-stuck/. Are you sure your WP-cron is enabled?

    Thread Starter qupepe

    (@qupepe)

    I was going to embed a screenshot with the plugin tests. But I am going to share it via a link cause I can’t upload image here.. :/

    https://snpy.in/Zlm5oi

    My WP-Cron is working ok. About fatal errors..

    2021-10-05T04:27:46+00:00 CRITICAL Uncaught Error: Call to undefined method WC_Product_Simple::get_available_variations() in /home/oceantest/domains/thedomain.com/public_html/wp-content/plugins/woo-product-feed-pro/classes/class-get-products.php:2638
Stack trace:
#0 /home/oceantest/domains/thedomain.com/public_html/wp-content/plugins/woo-product-feed-pro/woocommerce-sea.php(4708): WooSEA_Get_Products->woosea_get_products(Array)
#1 /home/oceantest/domains/thedomain.com/public_html/wp-content/plugins/woo-product-feed-pro/woocommerce-sea.php(2258): woosea_continue_batch('607699f08aad721...')
#2 /home/oceantest/domains/thedomain.com/public_html/wp-includes/class-wp-hook.php(303): woosea_project_refresh('')
#3 /home/oceantest/domains/thedomain.com/public_html/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters('', Array)
#4 /home/oceantest/domains/thedomain.com/public_html/wp-includes/plugin.php(470): WP_Hook->do_action(Array)
#5 /home/oceantest/domains/usone in /home/oceantest/domains/thedomain.com/public_html/wp-content/plugins/woo-product-feed-pro/classes/class-get-products.php on line 2638

    Thanks in advance for all the help!

    • This reply was modified 3 years, 1 month ago by qupepe.
    • This reply was modified 3 years, 1 month ago by qupepe.

    Thanks for that. Can you make sure to update to the latest version of the plugin (version 10.7.0)? That should solve the error in your log and probably also the issue at hand.

    Thread Starter qupepe

    (@qupepe)

    I have already Version 10.7.0.

    It was one of the first things I did after it stopped working.

    Any help is much appreciated!

    Thread Starter qupepe

    (@qupepe)

    Also the last ones are different..

    2021-10-05T12:14:29+00:00 CRITICAL syntax error, unexpected ';' in /home/test/domains/thedomain.com/public_html/wp-content/plugins/woo-product-feed-pro/classes/class-get-products.php(967) : eval()'d code on line 1

    That seems to be related to a faulty formula used in your shipping cost settings. Did you use a formula for that? If so, can you share a screenshot of it with us/

    Thread Starter qupepe

    (@qupepe)

    It seems that if I disable Pixel Caffeine plugin and place a batch number like 200-300-500 it actually works..
    But I have to ask, is there a way to recreate the xml file from scratch? I just renamed to old one or something?

    TIA

    Not sure what you mean by that last question? When you start a new feed the file name will always be different.

    Thread Starter qupepe

    (@qupepe)

    On my live site the first feed never works.. it just stuck on 0%. On my clone I have tried some things(1) and the feed works and completes and all.
    ^ One question here, can I know somehow if the feeds worked, maybe from a log file?

    1. Things I have tried was to enable those in settings:
    Enable logging (Enable only on advice of our support-team):
    Remove the local pickup shipping zone from your feed (Google Shopping / Facebook only)
    Remove the free shipping zone from your feed (Google Shopping / Facebook only)
    Turn off plugins like:
    Pixel Caffeine
    iQ Block Country
    Variation Swatches for WooCommerce
    Smart Variations Images for WooCommerce (Premium)
    WooCommerce – ShipStation Integration
    WooCommerce Advanced Free Shipping
    WooCommerce Advanced Shipping
    WooCommerce Advanced Shipping – Advanced Pricing
    WooCommerce Advanced Shipping Zones
    WooCommerce Wholesale Prices
    WooCommerce Wholesale Prices Premium
    WP Rocket
    Zendesk Chat Widget

    Can any of those be the problem in the actual live site?
    TIA!

    • This reply was modified 3 years, 1 month ago by qupepe.

    Hi,

    Can any of those be the problem in the actual live site?

    Yes they can as quit a few of those are not compatible with our plugin

    Did you already check the WooCommerce fatal error logs of today and/or yesterday? This is where you can find those: https://docs.woocommerce.com/document/finding-php-error-logs/

    Thread Starter qupepe

    (@qupepe)

    2021-10-06T00:02:00+00:00 CRITICAL syntax error, unexpected ';' in /home/test/domains/dom.xyz/public_html/wp-content/plugins/woo-product-feed-pro/classes/class-get-products.php(967) : eval()'d code on line 1

    Yes, it keeps giving me this one^

    Thanks for sharing this error log.

    The error is related to your shipping costs and since you are using a lot of shipping plugins that are not supported by our plugin thats probably the cause.

    One of these is probably the reason:

    WooCommerce – ShipStation Integration
    WooCommerce Advanced Free Shipping
    WooCommerce Advanced Shipping
    WooCommerce Advanced Shipping – Advanced Pricing
    WooCommerce Advanced Shipping Zones

    Also, are you using a shipping zone/method formula?

    Assuming the issue at hand has been resolved and/or our help is no longer required I am going to close the topic. Please do not hesitate to reach out to us again whenever you need our help.

Viewing 13 replies - 1 through 13 (of 13 total)
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