Feedback: Keine Eintr?ge gefunden

  • Resolved anefarious1

    (@anefarious1)


    5 years, 8 months ago

    I know someone else had experienced this with version 4.0….

    I’ve tested the feedback feature on a few different browsers. It works fine for users, but in the backend the feedback is not appearing, both pro and contra.

    It always says, “Keine Eintr?ge gefunden.”

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Pixelbart

    (@pixelbart)

    Hi @anefarious1 , did you do the maintenance?

    Helpful -> Settings -> System -> Maintenance

    Actually, a message should appear with every update, asking you to do so.

    Plugin Author Pixelbart

    (@pixelbart)

    @anefarious1

    4.0.8
    – he maintenance procedure in the Helpful settings, which can be found there under System, now also checks whether the database tables exist and creates them if they do not exist.
    – FAQ updated

    I hope this solves the problem.

    Thread Starter anefarious1

    (@anefarious1)

    I updated to 4.0.8 and now I’m seeing it. I had tried the maintenance feature before but no luck. Must have been the update? Anyway wow, feedback also has a totally different look compared to pre-4.0!

    I see my test feedback, but what’s weird is I’m also seeing old feedback (from 3 months back). I have reset the plugin several times so I’m surprised to see older feedback.

    Anyway thank you!

    • This reply was modified 5 years, 8 months ago by anefarious1.
    Plugin Author Pixelbart

    (@pixelbart)

    @anefarious1 That’s correct. Helpful was previously a little buggy. With the update all found old entries will be added to the database. You would then have to delete them again manually. (recycle bin symbol)

    Thread Starter anefarious1

    (@anefarious1)

    Maybe remove the browser, language, and platform from the feedback entries if those are no longer in use. It would allow for easier viewing. Thanks again

    Plugin Author Pixelbart

    (@pixelbart)

    @anefarious1 These entries will no longer be saved in future entries. Also gives fewer problems then.

Viewing 6 replies - 1 through 6 (of 6 total)
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