Feed won’t ACTIVATE — Premium Customer

  • Resolved vahanavagyan1

    (@vahanavagyan1)


    4 years, 9 months ago

    Plugin won’t remain active — switching “Active” won’t hold (after refreshing the page it shows inactive). Latest version. We’re a PREMIUM customer.

    System check Status
    WP-Cron enabled False
    PHP-version sufficient True (7.3)
    Product feed directory writable True
    Product feed XML directory writable True
    Product feed CSV directory writable False
    Product feed TXT directory writable False
    Product feed TSV directory writable False
    Product feed LOGS directory writable True

    Please help asap. Thank you!

    • This topic was modified 4 years, 9 months ago by vahanavagyan1.
Viewing 15 replies - 1 through 15 (of 33 total)
  • Thread Starter vahanavagyan1

    (@vahanavagyan1)

    Update:

    Noticed that the “DISABLE_WP_CRON” was set to “false” — i’ve set it to “true” (i already have the WP crontrol plugin. I then disabled and enabled your plugin (following https://adtribes.io/help-my-feed-processing-is-stuck/ instructions) and now the “WP-Cron enabled” line on the plugin status is “True”. I hope this will resolve earlier issue. Will keep you posted.

    System check Status
    WP-Cron enabled True
    PHP-version sufficient True (7.3)
    Product feed directory writable True
    Product feed XML directory writable True
    Product feed CSV directory writable False
    Product feed TXT directory writable False
    Product feed TSV directory writable False
    Product feed LOGS directory writable True

    Thread Starter vahanavagyan1

    (@vahanavagyan1)

    Same, feed would NOT activate. See the issue here –> https://recordit.co/FRTJBfpirF

    When you are on the manage feeds page try adding this behind the URL:

    &force-active=true

    So the URL will look something like this:

    /wp-admin/admin.php?page=woosea_elite_manage_feed&force-active=true

    That should forcefully re-activate all feeds.

    Thread Starter vahanavagyan1

    (@vahanavagyan1)

    I can’t create a new feed. –> This is what i saw (after about 5 mins of ‘loading’) on a new feed creation.

    There has been a critical error on your website. Please check your site admin email inbox for instructions.

    Learn more about debugging in WordPress.

    Any chance to please access our WP to finally fix these issues?

    can you share the WooCommerce fatal error log of today, it should hold more details about the critical error that occurred.

    Please see:
    https://docs.woocommerce.com/document/finding-php-error-logs/

    Thread Starter vahanavagyan1

    (@vahanavagyan1)

    The “/wp-admin/admin.php?page=woosea_elite_manage_feed&force-active=true” activated feeds. Issue of new feed failing to be created remains.

    The main issue is that on ‘refresh’ feed shows as if it is refreshing then switches to ‘ready’ but feed is NOT ready. The feed URL brings website’s homepage. The stat shows feed was last updated March 15, 2020 and yet feed is set to daily.

    Please help handson asap!

    Thread Starter vahanavagyan1

    (@vahanavagyan1)

    I’d prefer giving you admin access to our WP to investigate and fix the issue yourself. Please advise.

    Thread Starter vahanavagyan1

    (@vahanavagyan1)

    *truncated*

    • This reply was modified 4 years, 9 months ago by vahanavagyan1.

    Wordpress Guidelines explicitly forbid us to login to your WP-admin section so please don’t offer those on the forum.

    Thanks for sharing the critical errors. There are a lot of this ones “ActionScheduler_DBStore.php:458” which seem related to your database and or Redis object caching. Are you using the Redis caching plugin?

    Also, and I believe this is a result of the above error, your website is running into a maximum execution time issue: “2020-06-11T14:52:46+00:00 CRITICAL Maximum execution time of 120 seconds exceeded in /kunder/serveb_2210/wjdexc_3649/public/wp-includes/class-wp-term-query.php”

    Which makes sense as there seems something is wrong with your database causing the query fired by our plugin not to be able to execute.

    Thread Starter vahanavagyan1

    (@vahanavagyan1)

    I have 9500 as batch size. Should I change it?

    Thread Starter vahanavagyan1

    (@vahanavagyan1)

    No redis plugin.

    Thread Starter vahanavagyan1

    (@vahanavagyan1)

    I noticed that the “WordPress cron” on the “/wp-admin/admin.php?page=wc-status&tab=status” is GREEN/ACTIVE. Is this an issue?

    I have 9500 as batch size. Should I change it?

    Yes definitely. The default value is 750 products per batch. 9500 is probably way too much for your website/server too handle.

    How many products do you have in total in your WooCommerce store?

    Thread Starter vahanavagyan1

    (@vahanavagyan1)

    products 4360, products w/ variations 6171

    Thread Starter vahanavagyan1

    (@vahanavagyan1)

    I set it to 750 and triggered feed refresh. Now processing (7%).

Viewing 15 replies - 1 through 15 (of 33 total)
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