Feed unreadable for a week

  • Resolved yaponvezos

    (@yaponvezos)


    1 year, 5 months ago

    I have multiple shows, each with each own feed and I also have a feed that serves all shows (let’s call it the master feed).

    Since October 4/5th I’ve been facing issues with a specific show of mine and those issues manifest both through the show specific feed and the master feed but only for said show’s episodes. Everything else on the master feed works fine.

    Everything on my site is up to date.

    Show specific feed: https://www.halftone.fm/feed/podcast/monokeroi-se-bar-podcast
    Master feed: https://www.halftone.fm/feed/podcast/

    The issues:

    – Media player loads on my site but media files won’t play (the media files are fine and playable though WP’s media manager in the back-end) and can’t be downloaded (users get a 404).
    – Apple Podcasts lists old and new episodes but playback (stream or download) is impossible for any of them.
    – On Spotify older episodes work (as they keep their own copy of the files from before the date the issue manifested) but won’t list episodes published after the date this problem came up.
    – Google Podcasts plays older episodes (as they also keep their own media file copies), lists the newer ones but playback is impossible.
    – Naturally, daily listens of that show dropped to zero.

    • This topic was modified 1 year, 5 months ago by yaponvezos.
Viewing 9 replies - 1 through 9 (of 9 total)

  • I see several comments on here that this plugin quit working, with no responses to any of them. I rolled back to the previous version and it started working again. I hope this helps. This is how I did it:

    • Disable autoupdates for the plugin if it is enabled.
    • Install WP Rollback plugin. This enables you to roll back to a previous version. Enable it.
    • In your plugins list, find the Seriously Simple Podcast plugin. You will notice a new option called “Rollback”. Click that and it will list all the versions. I went back 1 version. After it installs, activate it.
    • My Podcasts now worked as before.
    Thread Starter yaponvezos

    (@yaponvezos)

    I will definitely give this a try in a bit and thanks no matter how the test plays out.

    What throws me off is that this affects only one of my shows, both on its own feed and the combined one. And the issue didn’t coincide with a plugin update. I’m obviously happy it didn’t ruin all our shows, but if it had ruined all of them, it would have made more sense to me.

    Thread Starter yaponvezos

    (@yaponvezos)

    So, yeah, rolling back to the previous version fixed it so it must be the latest one that somehow managed to be disastrous.

    Plugin Support keleigh824

    (@keleigh824)

    @yaponvezos Hi there, is it possible for you to upgrade the plugin again and provide a screen recording of the issue? Either with something like Loom or Vidyard? I see you mentioned that the issue didn’t coincide with the plugin update, but somehow rolling back fixed it. I’ve tried to recreate the issue on my side but have not been able to.

    The two usual suspects for SSP episode passthrough URLs 404ing are either NGINX or the Bluehost plugin and SSP conflict, but occasionally we do see 404’s happen with caching plugins where they cache the episode passthrough URL. If that could be the case here, you’ll need to exclude URLs containing the following strings

    /podcast-download/.+
/podcast-player/.+

    Thanks, @yaponvezos – we’ll be on the lookout for your reply.

    Thread Starter yaponvezos

    (@yaponvezos)

    Here’s a recording of my replicating the issue. The episode plays, when I update it stops playing through the player on the website, I rollback a version and it plays once more.

    https://www.icloud.com/iclouddrive/098NZns90EKMk0HG23ONIAuYA#Issue_Demo

    I’ll get back to you on the server-side set-up of things, but nothing changed on that side around the time this issue came up, nothing has changed since and this only happens with one of our shows. I imagine that if it was server side settings issue, we’d have problems with all of our shows.

    Thread Starter yaponvezos

    (@yaponvezos)

    So. I’m not on an NGINX-based server or in any way a customer of Bluehost.

    Plugin Author Serhiy Zakharchenko

    (@zahardoc)

    Hi @yaponvezos,

    Could you please check if the new plugin version resolves the issue?

    Thank you.

    Thread Starter yaponvezos

    (@yaponvezos)

    Updated to the new version and so far so good.

    Plugin Author Serhiy Zakharchenko

    (@zahardoc)

    @yaponvezos

    That’s great, thank you for the reply!

Viewing 9 replies - 1 through 9 (of 9 total)
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