Feed stopped updating

Yes,

Same with me
https://fonsjde.be/social-media/
I also re-installed
very strange !
Hope you can help ?

Vero

Hi,

@maunulatalo we have checked the feed on our side and the posts are shown on our page. The last one has that is shown is the one posted 1 hour ago. Please see here.

@webtalking could you please check whether the Cron Jobs is activated on your hosting?

Thanks. Have a nice day.

Hi,

tx for your reply

I have hosting at Siteground. – I have deactivated the cronjobs
I have 3 websites with the FREE Facebook feed working perfectly
https://www.webtalking.be
https://www.brukombikes.be
https://www.vclennikheren.be

I have 1 site with the PAID version :
https://fonsjde.be/social-media/

https://fonsjde.be/social-media/facebook-lor/ => works perfect
https://fonsjde.be/social-media/facebook-douwe-egberts/ => does not update

I hope you can help ?
vero

Hi, thanks for the reply. I just upgraded my subscription to the business level and it in deed seems the plugin has made one random update as shown in your image. Yet today, one Facebook update later, the plugin again won’t refresh. So what to do next?

Hi,

@webtalking Cron Jobs should be active on all sites so that the updates run properly.

@maunulatalo Please, note that in the www.remarpro.com forum we are replying to the free product related question only. For the questions regarding the Premium version, please contact our support team using the following email address: [email protected]

Thanks. Have a nice day.

Hi,

cron jobs are activated on my hosting and work for other applications.thanks for your help,

Hi,

Could we have a closer look at the described issues? Please contact our support team using the following email address: [email protected]

Please, mention the URL of this forum topic in your message. We will provide a solution as soon as possible and share it here as well.

Thanks. Have a nice day.

Hi — two installations of this plugin are no longer receiving updates from Facebook.

The last posts that were received from FB are dated April 24 at 12:00pm (https://savetheirl.org) and April 24 at 11:35am (https://resilientvirginia.org/topics/buildings).

No updates have been installed on these sites since that time, although we’ve updated this plugin on savetheirl.org.

Can you please help? Thanks!

Follow-up: Plugin is now responding as expected. Cleared site cache and restarted server. Seemed to do the trick after the upgrade.

Hello!

@webtalking, we tried to reproduce the problem with your feed on our end. Here’s what we found. When you are logged in to Facebook, all posts appear on the page. However, they are missing from the feed.

The reason is that these posts have their Privacy set to Custom, i.e. they are restricted to specific groups based on their age or location.

When you access the page without logging in to Facebook, the new posts are not visible.

As you make the posts public, they will be visible on your Facebook feed. Unfortunately, Facebook API does not provide the data of restricted/private posts.

@gjc33, we are happy to know your Facebook feeds are working correctly now.

Cheers!

• This reply was modified 6 years, 10 months ago by WD Support.