Feed Status: Stopped

  • Resolved joyryde

    (@joyryde)


    5 years ago

    We changed our Google Shopping XML feed settings from updating hourly, to updating twice per day. After making that change, the status has said “Stopped” for a week.

    We’ve deactivated the plugin, and reactivated it, and have clicked the refresh button on the feed 5 times, nothing changes.

    System check Status
    WP-Cron enabled True
    PHP-version sufficient True (7.1)
    Product feed directory writable True
    Product feed XML directory writable True

Viewing 7 replies - 1 through 7 (of 7 total)
  • evavangelooven

    (@evavangelooven)

    Hi,

    Have you tried clearing the cache of your browser and after doing so manually refresh the product feed?

    Best,
    Eva

    Thread Starter joyryde

    (@joyryde)

    Hi Eva –

    We switched to a new browser (Chrome instead of Safari) and get the same result.

    evavangelooven

    (@evavangelooven)

    Can you reach out to [email protected]? Make sure to reference this topic in your email.

    We will take it from there.

    All the best,
    Eva

    Thread Starter joyryde

    (@joyryde)

    OK, thanks Eva

    Thread Starter joyryde

    (@joyryde)

    I tried activating and deactivating the feeds and now NEITHER of them will allow me to activate them. They are both turned off and the ACTIVE button does nothing. Without the feed working we will lose 20+ sales per day…I emailed support but didn’t get a response.

    evavangelooven

    (@evavangelooven)

    You emailed us yesterday evening, we have just replied on your email

    evavangelooven

    (@evavangelooven)

    Hi,

    Assuming the issue at hand has been resolved or you no longer need our support I am going to close this topic for housekeeping reasons now.

    Don’t hesitate to reach out to us again whenever you need our support.

    All the best,
    Eva

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Feed Status: Stopped’ is closed to new replies.