Feed refusing to list all products

  • Resolved apexdigitalro

    (@apexdigitalro)


    1 month ago

    I am not sure why, but recently, my store, which has 710 products, only has 486 products in the feed.

    I cannot find a reason for it not outputting all of the products. I did check the XML and it contains fewer products than it should

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support mansary

    (@mansary)

    Dear @apexdigitalro

    Thanks for reaching us.

    If you have fewer items on your Google merchat product list then your website then first of all you need to check if the feed has included all the items. To check this, please, open the feed using your browser and search with <Item> and check how many item headers you have and that’s the number of items you have on your feed. If the feed doesn’t contain all the items, please, follow the below instruction –

    1. Go to CTX Feed > Settings > Use Both as product query type – https://prnt.sc/_MyrAlL2xFDT and save the settings.
    2. Now, go to manage feed > Edit feed > Clear Cache and regenerate the feed
    3. Then check if the feed has all the items.

    However, if the feed contains all the items but Google merchant is not approving all the items, we need to know why it’s disapproving items. In that case, we request you to reach us again with the error report and the feed URL.

    Best regards,

    Thread Starter apexdigitalro

    (@apexdigitalro)

    Hello!

    I tried to apply what you suggested, however only 472 / 750 products make it into the feed, and into GMC.

    The problem is at the feed generation level, for some reason, but I cannot figure out why

    Plugin Support mansary

    (@mansary)

    Hi @apexdigitalro

    Please check if those items are out of stock. If not, please reach out to us here so we can investigate the issue further.

    Thank you,

Viewing 3 replies - 1 through 3 (of 3 total)
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