• Hi –

    This is message for the feed status for over 72 hours:
    The service is still processing your feed. Please check back again for updated status.
    I am not sure why the feed is not working. Can you help diagnose the issue?

    Thank you!

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • I’m having simular issues. I self host my video content with a synology server and I have my server setup to where I get the clean url for the movie and past it for each movie and set everything up and when I get the link at the end to share with Roku it just sits there and does nothing. Not sure whats going on.

    Plugin Author Rob Davenport

    (@robdavenport)

    It looks like the main issue is your content is missing images & descriptions. For example:

    {
                "id": "3907",
                "title": "HSM Shopping 2021 Holiday Show Part 4",
                "content": {
                    "dateAdded": "2023-01-06T20:32:43-05:00",
                    "videos": [
                        {
                            "url": "https://hsmroku.s3.amazonaws.com/HSM_2021_HOLIDAY_SHOW_4_1080P.mp4",
                            "quality": "FHD",
                            "videoType": "MP4"
                        }
                    ],
                    "duration": 1675,
                    "language": "en-US"
                },
                "credit": [],
                "genres": [
                    "special"
                ],
                "tags": [
                    "show"
                ],
                "thumbnail": "",
                "releaseDate": "2023-01-06",
                "shortDescription": "",
                "longDescription": ""
            },

    You’ll see the thumbnail, short description and long description are missing. They need to be filled out.

    Secondly, Roku we are seeing indications that Roku is getting ready to dump Direct Publisher soon (or at least make some major changes to how it works). At this point I’d recommend focusing on building an SDK app for your channel.

    • This reply was modified 1 year, 10 months ago by Rob Davenport.
    Thread Starter onetwotenmarketing

    (@onetwotenmarketing)

    Where is the thumbnail, short description and long description to fill out?
    I don’t see those fields.
    Also thank you for the background info on the future of Direct Publisher. I appreciate that.

    Plugin Author Rob Davenport

    (@robdavenport)

    Thumbnails are set via the “Featured Image” on the post type. The descriptions are from the post body. The long description is the full post and the short description is a excerpt generated from the long description.

    Thread Starter onetwotenmarketing

    (@onetwotenmarketing)

    Awesome! Thank you so much

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘feed not working’ is closed to new replies.