Feed not updating unless manually clearing cache

Thanks for contacting us. I would be glad to help out, can you please include these 3 things?

1. The shortcode you are trying to use.
2. An example link to the problem in question.
3. The report from the System Info page of our plugin. Click here if you are unsure how to do this. https://www.slickremix.com/docs/system-info-page/

Damon

Thanks Damon:
1: [fts_facebook id=deborahlilley.marriagecelebrant posts_displayed=page_only type=page]
2: The feed page in wordpress is: https://www.lilley-cmc.com.au/social/
The original facebook page is: https://www.facebook.com/deborahlilley.marriagecelebrant/
– As you can see it is not current.
3: System info output:
### Begin System Info ###

SITE_URL: https://www.lilley-cmc.com.au
Feed Them Social Version: 2.2.7

— WordPress Configuration:

WordPress Version: 4.8.1
Multisite: No
Permalink Structure: /%postname%/
Active Theme: Hudson – Custom 5.0.36
PHP Memory Limit: 256M
WP_DEBUG: Disabled

— Webserver Configuration:

PHP Version: 5.6.31
Web Server Info: LiteSpeed

— PHP Configuration:

Safe Mode: No
Upload Max Size: 2M
Post Max Size: 8M
Upload Max Filesize: 2M
Time Limit: 30
Max Input Vars: 1000
Allow URL File Open: N/A
Display Erros: N/A

— PHP Extensions:

FSOCKOPEN: Your server supports fsockopen.
cURL: Your server supports cURL.

— Active Plugins:

Acuity Online Appointment Scheduling: 1.1.0
BackupBuddy: 6.5.0.6
Builder SEO – BETA: 1.25.23
Builder Style Manager – BETA: 0.7.14
Contact Form 7: 4.9
Disable Comments: 1.7
Feed Them Social (Facebook, Instagram, Twitter, etc): 2.2.7
Frolic: 1.3.20
iThemes Slideshow: 3.0.10
Limit Login Attempts: 1.7.1
LoopBuddy: 1.4.32
MCE Table Buttons: 3.2
Remove Protected: 1.0.2
Social Media Feather: 1.8.4
TinyMCE Advanced: 4.6.3
Typekit Fonts for WordPress: 1.8.4
WordPress Importer: 0.6.3
WP Maintenance Mode: 2.0.9

— Custom Token or Keys added to Options Pages
— You must have a custom token to use the feeds

Facebook App Token: Yes
FB App ID for Like Button: No
Twitter Consumer Key: No
Twitter Secret: No
Twitter Token: No
Twitter Token Secret: No
Pinterest Token: No
Instagram: Yes
YouTube: No

— Offset Post Limit:

Offset Facebook Post Limit: None
Hide Notice on Front End: Yes

— FaceBook & Twitter Date Format and Timezone

Date Format: F j, Y \a\t g:ia
Timezone: Australia/Adelaide

— Fix Twitter Time:

Fix: No

— Disable Magnific CSS:

Fix: No

— Fix Internal Server Error:

### End System Info ###

What time intervals are going by before you notice? Do you make a post and then just refresh page to see new result? Do you have the option set to clear cache once a day?

In order to keep things fast we have it caching. You can change the cache time setting if you go to the settings page under the Feed Them tab when logged into your dashboard under the “Global Options” button.

• This reply was modified 7 years, 2 months ago by damon7620.

Hi Damon, apologies didn’t see this reply come in.
As I mentioned in the first post I have tried multiple options of cache options and none of them seems to make any difference. Currently the latest update is from September 15 in the wordpress feed but the facebook page has been updated multiple times since then. It seems to be that whatever mechanism is used to automatically trigger the cache reset is not working. Manual cache reset works fine.

Do you know of any other caching plugins on? It appears another plugin is overridding our caching system. It may be possible to find out be deactivating any other cache plugins.