Feed not updating due to error

  • Resolved mparsons501979

    (@mparsons501979)


    4 days, 10 hours ago

    Hi,

    I’m seeing the following error:

    Instagram Feed is encountering an error and your feeds may not be updating due to the following reasons:

    Action Required Within 7 Days
    An account admin has deauthorized the Smash Balloon app used to power the Instagram Feed plugin. If the Instagram source is not reconnected within 7 days then all Instagram data will be automatically deleted on your website for this account (ID: ) due to Facebook data privacy rules.

    To prevent the automated data deletion for the source, please reconnect your source within 7 days.

    I’ve deleted the source and re-added it twice. I’ve removed the web and apps permissions from Insta and then reconnected. There’s an access token in the URL after reconnecting but I just can’t shake this error and the feed is not updating. Nothing changed on the site, the error just appeared about a week ago. The source is correctly showing in the plugin backend. Stumped.

    Hope you can provide some advice.

    Thanks,
    Mark

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Smash Balloon Nigel

    (@nigelrsb)

    Hi @mparsons501979

    I checked your website and it looks like the Instagram Feed is connectect without issues. Please note that if the account disconnection error 190 continues to display even after reconnecting your feed, it could be due to the error message being held by cache on your website. To fix this please go to Your WordPress Dashboard > Instagram Feed > Settings > Advanced Tab > Reset Error Log > Click Reset button

    I hope this helps! Please let me know if you have any questions.

    Thread Starter mparsons501979

    (@mparsons501979)

    Hey and thanks for your reply.

    I’ve hit the reset error log and the error has disappeared. I’m not convinced the feed is showing all the latest posts but will keep an eye on it.

    Thanks for your help.

    Plugin Support Smash Balloon Nigel

    (@nigelrsb)

    Hi @mparsons501979,

    I’m glad resetting the error log worked! Regarding posts that are missing from your feed, I checked your instagram page and the most recent post was published by another account. Instagram does not include collaboration posts published by other accounts in your feed. However, if you would like to display collaboration posts that you published, please ensure you connect your feed using an Instagram Business Advanced connection. You may refer to this article for more information: Instagram Business Advanced (required for Hashtag and Tagged feeds) – Smash Balloon

    Please let me know if you have questions.

    Thread Starter mparsons501979

    (@mparsons501979)

    Ah, many thanks for confirming that. It’s my client’s account so no idea what they post or who posts. I could just see posts in Insta that weren’t pulling across. Really appreciate the diligence on following up on this.

    Thread Starter mparsons501979

    (@mparsons501979)

    Closing this ticket

    Plugin Support Smash Balloon Nigel

    (@nigelrsb)

    Hi @mparsons501979,

    Glad I could help! Do not hesitate to reach out if you need us again. Otherwise have a fantastic rest of your week.

Viewing 6 replies - 1 through 6 (of 6 total)
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