Feed not updated

  • Resolved Drauth

    (@drauth)


    1 year, 2 months ago

    Hi,
    I can’t find a way (or the reason why) the thumbnails of moncadahispania.com (see bottom of the page) are not updated and also why the first thumbnail is “broken”. See https://prntscr.com/lMVsxRpMscSC

    Any idea? Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @drauth

    Hi mate, in order to better assist you, could you please confirm whether the specific post you’re referring to, especially the one with the ‘broken’ thumbnail, is a video carousel? This information will help us understand the nature of the problem more accurately and provide a more targeted solution.

    Looking forward to your response.

    Best regards.

    Thread Starter Drauth

    (@drauth)

    Yes, it seems to be a carousel. Is the last (the one with fireworks) of https://www.instagram.com/mhboutiqueyachtsupplier

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @drauth Hi mate, thanks for updating your ticket.

    After reviewing the issue , it appears that the root of the problem might be related to how Instagram’s API is handling carousel posts with multiple videos.

    Our development team is currently investigating this issue to determine if it’s due to a restriction or a recent change in Instagram’s API.

    We will keep you updated with any new information or solutions as soon as we have them.

    Best regards, QuadLayers Support Team.

Viewing 3 replies - 1 through 3 (of 3 total)
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