Feed not updated

  • Resolved kare93

    (@kare93)


    3 years, 1 month ago

    Hello,

    I have connected my customer’s instagram account, but insta feed displays older ports and not recents!

    What is going wrong with it?
    Its the first time which I have this issue, because I use your plugin for all customers and it works perfectly!

    Thanks in advance.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support Smash Balloon Paola

    (@paolahorta)

    Hey @kare93,

    Thank you for reaching out for assistance. Looking into your issue here, I can see that the latest posts are IGTV posts. Due to how the Instagram API works, IGTV videos are only available for Instagram Business profiles, so the Instagram account you have connected in the plugin to display your feed must be a “Business” profile. When creating an IGTV post, make sure to leave the setting labeled “Post a Preview” enabled so that it is posted to your feed. Otherwise, it won’t be available in the Instagram API and can’t be displayed in the feed on your WordPress site. This guide provides more information regarding how to display the IGTV posts on your feed.

    Let me know if you have any further questions.
    Best regards.

Viewing 1 replies (of 1 total)
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