Feed not changing status from (processing)

  • Resolved ultimus

    (@ultimus)


    5 years, 6 months ago

    Hi All

    I have the classic “processing” issue where the xml feed does not update/process at all. I have followed the recommended troubleshooting steps. WP-Cron is enabled and no errors are shown. The cronjob is executed once every hour.

    Steps taken so far:

    1. Deactivated and reactivated plugin
    2. Removed and added new feeds
    3. Uninstalled and reinstalled plugin + added new feeds

    Env:
    WooCommerce v. 3.7.0
    Wordpress v. 5.2.2
    PHP v. 7.1.30
    Pugin v. 6.3.0

    wp-admin/admin.php?page=woosea_manage_settings&tab=woosea_system_check

    System check Status
    WP-Cron enabled True
    PHP-version sufficient True (7.1)
    Product feed directory writable True
    Product feed XML directory writable True
    Product feed CSV directory writable False
    Product feed TXT directory writable False
    Product feed TSV directory writable False
    Product feed LOGS directory writable True

    wp-admin/tools.php?page=crontrol_admin_manage_page
    (no errors)
    woosea_cron_hook None woosea_create_all_feeds()

    Any ideas or help with troubleshooting much apprecaited

Viewing 10 replies - 31 through 40 (of 40 total)
  • NF

    (@nanasflowers)

    @evavangelooven It worked for me however this is @ultimus ‘s thread after all so we need to wait for him to confirm ??

    Thread Starter ultimus

    (@ultimus)

    @evavangelooven

    So I am right to conclude that the roll-back did solve the issue at hand for you?

    If so then apparently the release broke for users who are using real cron jobs and disabled the WP-cron.

    This is not true. I have yet to confirm that it is working in my setup. I ran into the issue with WP-cron ENABLED. Then I tried with it disabled. Now I am trying with it ENABLED. I am stuck at “processing 33%”.

    I will remove and reinstall the plugin now and try again.

    Thread Starter ultimus

    (@ultimus)

    I have reinstalled the plugin but it still hangs. As @nanasflowers reports it works with the real-cron I have reverted back to real-cron jobs and disabled WP-cron.
    Once my scheduled cron runs I will update here.

    Thread Starter ultimus

    (@ultimus)

    @evavangelooven

    It still hangs regardless of using real cron job or WP-cron.

    At the final stage of creating a new feed when I click “generate new feed” it times out with a bad gateweay 504.

    When I navigate to “manage feed” I see the feed stuck at “processing 0%”.

    Any ideas?

    • This reply was modified 5 years, 6 months ago by ultimus.
    Thread Starter ultimus

    (@ultimus)

    @nanasflowers are you using “include product variations”?

    @evavangelooven I have created some test feeds. The feeds generate successfully when there are no product variations, otherwise they get stuck.

    • This reply was modified 5 years, 6 months ago by ultimus.
    NF

    (@nanasflowers)

    @ultimus No variations on my store so no, maybe that’s where the issue is.

    Thread Starter ultimus

    (@ultimus)

    Current summary:

    In General Feed Settings, when “Include product variations:” is se to OFF then it runs. When it is set to “ON” then it does not run. Even if I run it first set to OFF, then set to ON it completes with “ready” but does not update the feed.

    Thread Starter ultimus

    (@ultimus)

    @evavangelooven I tried with 6.3.3 too but same result. Feed processing with product variations gets stuck. Do you have any other suggestions or will I use another plugin?
    Thanks

    Hi ultimus,

    Would you be so kind as to reach out to us to [email protected]? Make sure to reference this topic in your email.

    We will take it from there.

    All the best,
    Eva

    Issue at hand has been resolved by email. Closing this topic for housekeeping reasons now.

    Do not hesitate to reach out to us again whenever you need our support or have a question.

    All the best,
    Eva

Viewing 10 replies - 31 through 40 (of 40 total)
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