Feed just says processing

Hello @yolandatsang,

Sorry to hear you’re having issues.

We have some problems with our plugin in combination with the Wordfence plugin. Can you confirm you have Wordfence installed and active on your server?

If so, we have an update ready to be distributed somewhere next week that includes the option to switch off the background process and thus preventing the issue with Wordfence.

If you want, you could also try the following steps that sometimes help solve the issue:

1) Deactivate Wordfence
2) Deactivate the WP Product Feed Manager and reactivate it again (do NOT remove it)
3) Open the Feed Manager -> Setting page and press the “Clear feed process” button
3) Make at least one feed
4) Activate the Wordfence plugin again.

If that does not help, you could also try to put the Wordfence plugin into learning mode, press the “Clear feed process” button again and check if you can generate a feed again.

Let me know if you have Wordfence installed and if one of the steps above helped you solve the issue or not.

Best regards,
Michel

Hi Michel,

Thanks for replying so quickly. I don’t have wordfence, but will try deactivating.

Many thanks

Yolanda

OK Yolanda, but be aware that when a feed gets stuck, it’s data will get stuck in the processing queue and you need to clear that queue before you can try to generate a new feed.

So every time you have a feed that has failed, you need to make sure to press the “Clear feed process” button on the Settings page before trying again.

Best regards,
Michel

Hi @yolandatsang,

In the mean time we also released an update today that could solve the hanging feed issue. This update (version 1.8.3) has the option to disable the background process in case feeds always get blocked in this process. So in your case it should get your feeds up and running again. To get this update to work, please follow the next steps:

1) Download and install the new update (version 1.8.3) (download from your account page here: https://www.wpmarketingrobot.com/your-account/)
2) First open the Feed Manager -> Settings page and there click on the “Clear feed process” button
3) Just to be sure, try generating a feed. This will probably not work, but because the background process does have some advantages, it’s worth a try
4) If step 3 does not work and you’re feed still stays in the processing mode, proceed with step 5
5) Again open the Feed Manager -> Settings page and click on the “Clear feed process” button
6) Then select the “Disable background processing” option
7) Try regenerating a feed again and this time it should work!

Let me know the result and if everything is OK now.

Have a nice day,
Michel

Unfortunately I cannot get your plugin to work. Incredibly frustrating.

I have one feed that has zero products. If I go to view feed it just says page not found.

Tried adding another feed. That one is stuck on processing again.

Yes, that is frustrating.

First, please make sure the “Disable background processing” option on the settings page now is selected.

Then, can you find any error log file in your ‘wp-content’ folder or in the ‘wp-content/plugins/wp-product-feed-manager’ folder. If so, please mail that log file to [email protected].

If there is no error log, could you please switch your server to the debug mode? If you don’t know how, here’s a description on how to switch to debug mode: https://conschneider.de/how-to-enable-wordpress-debug-mode/
Once you have debug mode on, please try to regenerate a feed again and then check for an error log file in the folders I mentioned before.

Could you also send me your System Report to [email protected]? You can generate the System Report from your WooCommerce -> Status page.

Best regards,
Michel

• This reply was modified 6 years, 11 months ago by Michel Jongbloed.

Hi @yolandatsang,

Where you able to find an error log file? That could help pointing me in the right direction. Another thing you could try is to open the Console tab of your browser. This also might give me some information about the cause of the issue.

To open the Browser Console Tab press, depending on your preferred browser: CNTRL+SHFT+J (for Chrome) CNTR+SHFT+K (for Firefox) or F12 (for Explorer). If you work on a Mac: (CMD+OPT+J for Chrome or CMD+OPT+K for Firefox). This should open a Console Tab on your browser.

After it is open, perform the action that fails, wait about a minute and see of you get any message on the console tab that looks like an error message. Make a screenshot of the Console Tab and send that to me.

Best regards,
Michel

Hello @yolandatsang,

I hope we were successful in helping you resolve your issue with WooCommerce Google Feed Manager! Since we have not heard back from you in the past 2 weeks I will now be marking this support topic as resolved. However, if we still haven’t resolved your issue please reach out to us as we would be more than happy to further assist you!

Thanks and have a great day!
Michel