Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Allen

    (@amweiss98)

    this is due to your theme, as you can see in this movie

    https://www.screencast.com/t/3KotzxdT7

    Thread Starter JohnRoyce

    (@johnroyce)

    Thank you, Allen, I appreciate your quick response and for taking time to illustrate with the movie. I did know the feed was applying ET styles for some reason …

    I contacted ElegantThemes on Friday and have been following up without a response yet (your support is much better). I know you can’t address a theme issue, I just hoped maybe you’d seen this. Thank you looking into it though!

    Thread Starter JohnRoyce

    (@johnroyce)

    Not resolved, I seem to be caught in a tech trap … ElegantThemes support is telling me this is a plugin issue and won’t provide support:

    “If there are conflicting CSS styles between the theme and the plugin (to be clear I have not found any in my tests), asking us to correct them is indeed asking for us to provide support for the plugin. Plugins generally use unique css class names to avoid conflicts.”

    Surely a very simple fix, *something* is going dramatically wrong. I wonder if anyone is using the plugin with an ElegantThemes product, or if this plugin is limited to certain themes?

    Thread Starter JohnRoyce

    (@johnroyce)

    OK now it’s resolved … one line in ET’s theme had to be removed. It’s hard for end users to be in no man’s land, when two ‘solutions’ are involved and fingers only point to the other. I’m not quite sure what users are expected to do in such circumstances, it is a hole in the process.

    I appreciate the initial help by the plugin author, and will rate and donate because it’s a good plugin and also because important support was offered.

Viewing 4 replies - 1 through 4 (of 4 total)
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