Fee Applied on Checkout but Not on Final Checkout for Midtrans

  • Resolved nicguy

    (@nicguy)


    8 months, 3 weeks ago

    Hi, so I’m using the plugin with an Indonesian based payment gateway called Midtrans. Everything worked perfectly. But if a new user tries to buy for the first time, the fee appears on the checkout, but when it got processed, the fee doesn’t get applied. But if the user readd and repurchase, it apepears. This only happends to Midtrans, not others like Paypal

    2 hosted at ImgBB — ImgBB (ibb.co)

    The page I need help with: [log in to see the link]

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  • Plugin Support komal-maru

    (@komal-maru)

    Hi @nicguy,

    Thank you for sharing the screenshot of the Your order table.

    We haven’t had the opportunity to test our ‘Currency per Product’Payment Gateway Based Fees and Discounts for WooCommerce’ plugin with Midtrans payment gateway on our end, so we’re unsure about any potential issues that may arise. Could you please specify which plugin you’re using for this payment gateway on your site?

    To address the issue effectively, could you please send us an email at ‘support at tychesoftwares dot com’ detailing the problem? Additionally, it would be immensely helpful if you could share the plugin files with us and outline the steps to configure and reproduce the issue on our end.

    Once we have the necessary information to replicate the issue, we’ll conduct thorough testing on our side and provide you with an update. Your assistance in this matter is greatly appreciated.

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