Fedex plug-in (Basic)

@kgosi,

If you are getting “No shipping methods”, this message usually occurs :
-When the product weights & dimensions are missing
-Invalid/Incorrect credentials
-Incorrect shipper/destination address
Can you please ensure all the above setting up are configured correctly and then try again?

If you still face any issues, kindly provide us the FedEx Request and Response. We will check with it and help you.
You can refer this video to get FedEx debug info: https://www.youtube.com/watch?v=SVHk1sX_17I&t=15s

Alright thank you.

Let just try that now.

@kgosi,

Sure, please do check.
If you still face any problem, please share the FedEx request and response.

Note: Kindly ensure to remove account specific information from request as this is a public forum.

Hi again.

I’m still facing problems but this time around its an error code.

stdClass Object
(
[HighestSeverity] => ERROR
[Notifications] => stdClass Object
(
[Severity] => ERROR
[Source] => prof
[Code] => 1000
[Message] => Authentication Failed
)

[TransactionDetail] => stdClass Object
(
[CustomerTransactionId] => *** WooCommerce Rate Request ***
)

[Version] => stdClass Object
(
[ServiceId] => crs
[Major] => 22
[Intermediate] => 0
[Minor] => 0
)

)

Thats the error i’m getting. Does this become a fedex issue or plugin issue?

Hi @kgosi,

You are getting Authentication Failed error .

[Severity] => ERROR
[Source] => prof
[Code] => 1000
[Message] => Authentication Failed

This error comes when you have incorrectly filled in the FedEx credentials.
Kindly fill these fields with correct values and you will not face the problem of rates again :

‘FedEx Account Number”
“Fedex Meter Number”
“Web Services Key”
“Web Services Password”.

Also make sure that the checkbox “Production Key” is only checked when you are using live credentials and not test credentials.