FedEx Over 150lbs shipment not working

  • Hello,

    Pre-sale Questions.

    1. My product weight 40lbs/case. When shopper purchases 4cases (total weight 160lbs), The FedEx Ground option does not show up. How to set FedEx Ground option still displays and calculates? (I use other third party discount online shipping providers they still calculate the ground shipping cost for order 150lbs shipment).

    2. Does this plugin includes FedEx LTL shipping?

    3. Is FedEx LTL freight shipping good for over 150lbs shipment?

    Please advise. Thanks in advance!

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  • Plugin Author pluginhive

    (@pluginhive)

    @cfm168

    Regarding your queries:

    1) Since using basic version, each product will be packed individually, hence, there should not be a problem. However, FedEx API servers were down yesterday, which must be the reason for the shipping rates not being returned. Also if you are using Test Credentials, kindly switch to Live Credentials, as this issue still persists with FedEx Test servers.

    2) No, Multi-carrier basic/premium versions does not support Freight LTL shipping.

    3) Freight services will be returned only when the shipment ‘Total weight’ exceeds 150 lbs. Hence, if the package weight is over 150 lbs, then it is considered as Freight shipment by the respective carrier’s API directly.

Viewing 1 replies (of 1 total)
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