• Resolved vitaliikotsar

    (@vitaliikotsar)


    I have installed WP v.6.1.1 and woocommerce v.7.4.1

    When I go to “All Products” and click stars to make products as “Featured” everything is ok, and products shows in “Featured products block”. But when I go to edit some product, for example I change price, then click save then this product is disappeared from “Featured products block” and then I need to go to “All Products” and click “star” again to make product as “Featured”. Is it ok? Maybe somebody have some fix for this ?

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hi @vitaliikotsar

    I have tried to replicate it on my end, but it’s working fine on my end, I don’t need to select it again as Featured once I click on the stars.

    Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Thread Starter vitaliikotsar

    (@vitaliikotsar)

    Hi @amiralifarooq 
    Thanks for your answer
    
    this is my report:
    
    
    WordPress Environment
    
    WordPress address (URL): https://berrysdev.wpengine.com
    Site address (URL): https://berrysdev.wpengine.com
    WC Version: 7.4.1
    REST API Version: ? 7.4.1
    WC Blocks Version: ? 9.4.4
    Action Scheduler Version: ? 3.5.4
    Log Directory Writable: ?
    WP Version: 6.1.1
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: ?
    
    Server Environment
    
    Server Info: Apache
    PHP Version: 8.0.28
    PHP Post Max Size: 100 MB
    PHP Time Limit: 3600
    PHP Max Input Vars: 10000
    cURL Version: 7.74.0
    OpenSSL/1.1.1n
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.40-43-log
    Max Upload Size: 50 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    Database
    
    WC Database Version: 7.4.1
    WC Database Prefix: wp_
    Total Database Size: 8.15MB
    Database Data Size: 5.18MB
    Database Index Size: 2.97MB
    wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
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    wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
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    Post Type Counts
    
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    acf-field-group: 10
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    mailpoet_page: 1
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    page: 12
    post: 7
    product: 5
    revision: 1
    wp_block: 1
    wp_global_styles: 1
    
    Security
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    Active Plugins (8)
    
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    Advanced Custom Fields: Gravity Forms Add-on: by Say Hello GmbH – 1.3.5
    Advanced Custom Fields PRO: by WP Engine – 6.0.7
    Gravity Forms Mailchimp Add-On: by Gravity Forms – 5.2.0
    Gravity Forms: Multiple Form Instances Add On: by Nikunj – 1.0
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    WooCommerce PayPal Payments: by WooCommerce – 2.0.2 (update to version 2.0.3 is available)
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    Inactive Plugins (1)
    
    WooCommerce Shipping & Tax: by WooCommerce – 2.2.3
    
    Dropin Plugins (2)
    
    advanced-cache.php: advanced-cache.php
    object-cache.php: Memcached Redux
    
    Must Use Plugins (5)
    
    Force Strong Passwords - WPE Edition: by Jason Cosper – 1.8.0
    WP Engine Cache Plugin: by WP Engine – 1.1.2
    WP Engine Seamless Login Plugin: by WP Engine – 1.6.0
    WP Engine Security Auditor: by wpengine – 1.0.10
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    Settings
    
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    Force SSL: –
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    Currency Position: left
    Thousand Separator: ,
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    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    subscription (subscription)
    variable (variable)
    variable subscription (variable-subscription)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    Enforce Approved Product Download Directories: ?
    Order datastore: WC_Order_Data_Store_CPT
    
    WC Pages
    
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    Cart: #72 - /cart/
    Checkout: #73 - /checkout/
    My account: #74 - /my-account/
    Terms and conditions: ? Page not set
    
    Theme
    
    Name: Berry Bullet Theme
    Version: 1.0
    Author URL: https://www
    Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
    WooCommerce Support: ?
    
    Templates
    
    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.
    
    Overrides: –
    
    Subscriptions
    
    WCS_DEBUG: ? No
    Subscriptions Mode: ? Live
    Subscriptions Live URL: https://berrysdev.wpengine.com
    Subscriptions-core Library Version: 5.3.1
    Subscription Statuses: –
    WooCommerce Account Connected: ? No
    
    Store Setup
    
    Country / State: United States (US) — Utah
    
    Subscriptions by Payment Gateway
    
    Payment Gateway Support
    
    WooCommerce PayPal Payments
    
    Onboarded: –
    Shop country code: US
    WooCommerce currency supported: ?
    Advanced Card Processing available in country: ?
    Pay Later messaging available in country: ?
    Webhook status: –
    Vault enabled: –
    Logging enabled: –
    Reference Transactions: –
    Used PayPal Checkout plugin: –
    Tracking enabled: –
    
    Admin
    
    Enabled Features: activity-panels
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    coupons
    customer-effort-score-tracks
    import-products-task
    experimental-fashion-sample-products
    shipping-smart-defaults
    shipping-setting-tour
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    woo-mobile-welcome
    wc-pay-promotion
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    product-variation-management
    settings
    
    Daily Cron: ? Next scheduled: 2023-03-15 13:32:12 +00:00
    Options: ?
    Notes: 42
    Onboarding: completed
    
    WooCommerce Payments
    
    Version: 5.5.1
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    Blog ID: -
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    Action Scheduler
    
    Complete: 105
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    Newest: 2023-03-14 09:02:22 +0000
    
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    Oldest: 2023-02-15 13:41:12 +0000
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    Status report information
    
    Generated at: 2023-03-14 13:33:00 +00:00
    `
    Thread Starter vitaliikotsar

    (@vitaliikotsar)

    @amiralifarooq actually maybe it’s because I use gutenberg editor on products pages ?

    Hi @vitaliikotsar

    Thanks for sharing the requested information above.

    To better picture what you are referring to here, can you please share with us a clear screenshot of what you see on your end so that we could address you more effectively?

    If you don’t already have a screenshot service installed, you can try https://snipboard.io. You can share the direct link to the image as a response to this topic.

    Thread Starter vitaliikotsar

    (@vitaliikotsar)

    @xue28
    Screen-1 https://prnt.sc/jEkTscAp9_cV
    Screen-2 https://prnt.sc/FnSzRTxPJf9x

    Screen-1 – admin panel with gutenberg. And options “This is a featured product” is disappeared.

    Screen-2 – admin panel without gutenberg. And options “This is a featured product” is visible.

    I think that’s why “stars” disappeared when I save product. Because option “This is a featured product” disappeared end save it like “false”.
    Actually when admin panel without gutenberg everything works good.

    Hi,

    Just to check, if you disable all plugins except WooCommerce, and then you make a change on one of your product prices, does the issue persist?

    You can install the Meks Quick Plugin Disabler, to help you remember what plugins you currently have active, and it’s easy to switch them back on.

    May I ask is there any error appearing under WooCommerce > System Status > Logs? (if there is any error message, let us know).

    Hi there!

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please start a new thread.

    Thanks!

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Featured products is disappeared after update product’ is closed to new replies.