• Resolved lshorephx

    (@lshorephx)


    Hi,

    I updated the Featured Images plugin 5 days ago and our MailChimp email was not generated this morning.

    Nothing has changed on the MailChimp side and the RSS feed is being generated so I’m assuming the issue has to do with the plugin.

    I’d appreciate any help you can give me.

    Linda

Viewing 4 replies - 1 through 4 (of 4 total)
  • Melonie

    (@melonie)

    Featured Images in RSS plugin does not impact email sending. All it does is insert images into the feed so the images display in emails. RSS Emails are triggered by post publish date, Mailchimp recognizing there are new posts available for the period or frequency set for sending. You may want to troubleshoot your feed URL is correct in Mailchimp or contact their customer support for help.

    Plugin Author 5 Star Plugins

    (@5starplugins)

    Also, check the schedule inside Mailchimp, and ensure a new blog post was published at least 2-3 hours before that time, as it often misses new posts if it’s too close to the publish time.

    Thread Starter lshorephx

    (@lshorephx)

    Thanks to both of you for your responses. MailChimp support worked with us and backtracked the problem to an issue on our hosting company’s server.

    Lots of moving parts in the puzzle but I think we’ve figured it out.

    Plugin Author 5 Star Plugins

    (@5starplugins)

    Thank you @lshorephx for following up with us, and letting us know the issue was not on our end, and you were able to get it resolved.

Viewing 4 replies - 1 through 4 (of 4 total)
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