• Resolved sofiamay

    (@sofiamay)


    I noticed that when trying to display some posts (using the Elementor posts widget), the featured images don’t display. After troubleshooting and disabling plugins, I identified Jetpack as the issue. If Jetpack is disabled, the images appear, and as soon as I enable the plugin, the images disappear again. The image accelerator is disabled. Any idea how to fix this?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • abdul shakoor

    (@shakoor99)

    I had to stop image acceleration

    I also think that Jetpack restricts users’ access to the site
    When deleted from the site, the site works quickly
    Orders on WooCommerce are also increasing
    Once turned on, viewing or purchasing is restricted
    I don’t understand how that happens
    But this is what happened to me
    I turned it off from all the sites I was working on I noticed a strange increase in the number of purchases

    Please staff
    Clarify these issues
    Or an attorney will be appointed to handle the case
    We wasted our money on ads and believe the site is not generating revenue
    I would like this matter to be clarified in complete transparency

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hello @sofiamay

    I’m sorry to hear about the trouble, but thanks for reaching out.

    Have you tried enabling Jetpack’s Site Accelerator and CDN to see if that helps?

    Also, can you try to switch to a default theme like Twenty Twenty-three to see if the same error appears when Jetpack is active and well connected? If all works well, I suspect a theme clash with Elementor.

    Let me know what you find out!

    ****

    @shakoor99 as mentioned in other threads, please create your own thread if you need assistance.

    Plugin Contributor Stef (a11n)

    (@erania-pinnera)

    Hello?@sofiamay,

    Do you have updates about that? We usually close inactive threads after one week of no movement, but we want to make sure we’re all set before marking it as solved. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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