Featured Image Selection Behind Snippit Editor

  • Resolved hbtclaura

    (@hbtclaura)


    2 years, 1 month ago

    Hi,
    Since yesterday when I click “add image” on the snippet editor the media selection box appears behind the snippet editor and as such, I can’t select an image to set as a featured image.
    Do you know why it would be doing this?
    Thanks,
    Laura

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter hbtclaura

    (@hbtclaura)

    Good afternoon,
    Upon further inspection, I have discovered that it is an update to the plugin Gutenberg Blocks and Template Library by Neve theme that is causing the issue. I have rolled this back to Version 2.0.14 and am no longer having the issue.
    Hope this might help someone else if they come across the same issue as me.
    Thanks,
    Laura

    Plugin Support Rank Math Support

    (@rankmathteam)

    Hello @hbtclaura

    Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

    Apprecaite you for keeping us updated.

    For the future, `assuming you are using the latest version of all the plugins, themes, and WordPress (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know, and your users won’t be affected by this troubleshooting.

    You can follow this video tutorial as well:

    Hope that helps.

Viewing 2 replies - 1 through 2 (of 2 total)
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