Featured Image not showing in Facebook

I’m having the same issue across FB & Twitter.

Hello @pzh20

Glad to help!

Could you please post your site URL here so that we can have a look?

If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

Thanks!

@atolmaprod

Please, if you still have issues after fixing the SSL certificate error with your hosting support, I recommend you open a new support ticket.

Let me know if you have any questions.

My best regards,

Michelle C.

Sorry, I’m a little confused, the url is in the link, and I do not understand the comment about the SSL

Regards
Pete

Hi Pete

Sorry for the confusion there. The SSL comment was directed at @atolmaprod as they currently have another thread open about a different issue.

Regarding your original issue, are you saying that the image is broken on Facebook?

I found your site URL within the image link, and found your Facebook page from your site, and I don’t see any new posts on your Facebook page since July 2nd, and no broken images there. Can you direct us to somewhere where we can see the issue?

Aside from that, I can see that your Jetpack connection is not currently working properly.

Would you please disconnect and then reconnect Jetpack? You can follow these instructions to do that:

1. Go to the Jetpack menu in your WP-Admin dashboard
2. Scroll down to find the Connections area.
3. Click Manage site connection.
4. Click Disconnect and follow the prompts to complete the disconnection process.
5. Click Set Up Jetpack button to connect your site to WordPress.com again.

This handy guide explains the full process in more detail:

https://jetpack.com/support/reconnecting-reinstalling-jetpack/#disconnecting-jetpack

Thanks.

Hi there,

It has been more than one week since we have heard from you, so I’m marking this topic as resolved. But If you have any further questions or need some more help, you’re welcome to reply here or open another thread.

I’m sorry I thought I’d responded, but obviously can’t see it, I tried your suggestion and it still does work.

Regards Pete

Any news on this, it seems crazy that the image is broken.

OK just to be clear, from dev.jdcounselling.co.uk, I publist a post and use Jetpack to send this to Facebook page, Jdcounselling. The text comes across but the featured image does not show up as in the original post at the start of this topic. I cannot find an answer to this. The Facebook page ie a live page my client uses and the dev site is the new site she will be posting to and sending on to Facebook.