• Resolved Dennis Kelly

    (@chicagomusicguide)


    Good day,

    Not sure if I am doing this right, but the featured image for my first event, is not displaying the featured image AS a featured image and I am not sure why. The image was selected as the featured image of the event and there is nowhere else that any other featured image could be posted either, so, I am not sure.

    Can you advise?

    Thank you very much!

    Dennis

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Hi Dennis!

    Sorry to hear that you’re having issues with your featured images.

    I don’t see any problems with the featured images displaying on my test site. I’m guessing this may be related to your theme.

    If you have a staging site, I would try temporarily switching to the Twenty Seventeen theme and disabling all other plugins to see if you can reproduce this under those circumstances. If not, re-enable everything one at a time until the issue returns to find the culprit.

    If it is your theme, you may need to create a custom page template to get what you’re going after.

    Hope that helps! Let us know what you find out with the troubleshooting.

    Thanks,
    Sky

    Thread Starter Dennis Kelly

    (@chicagomusicguide)

    Thank you very much for your response Sky, I greatly appreciate it! I will dig deeper into this, I wasn’t sure if there might have been a problem happening with it that might have been affecting others. But I appreciate your response once again!
    Dennis

    Hey @chicagomusicguide,

    Were you able to get this resolved?

    Thread Starter Dennis Kelly

    (@chicagomusicguide)

    Good day Ed,

    My apologies, yes, it turns out the theme I am using had a special option to allow for this ‘extra’ featured image and all I needed to do is to turn it off.

    I am sorry for not updating this ticket/string, but this can be closed now.

    Thank you very much for your time and attention!

    Sincerely,
    Dennis

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Featured image not displaying as a featured image’ is closed to new replies.