Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Please provide a link to the site where the problem occurs.

    Sincerely,
    BestWebSoft Support Team

    robmarek

    (@robmarek)

    Same Problem here, I have the featured image and a small icon with red cross (Symbol for worng link) – Maybe new WP Version or Avada Theme.

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Unfortunately, it is hard to tell, since we can’t visit your site and test plugin work. If you don’t want to provide the link here, you can create a privite ticket on our support forum (https://support.bestwebsoft.com/). Please include a link to this post, so that we could recall the case immediately.

    Also, you can try the following:

    1) Try activating a standard WordPress theme for a while (Twenty Fourteen, Twenty Fifteen) and check if the problem remains.
    2) Try deactivating all of your plugins except PDF & PRINT and also check if the problem is still present. If it is not, activate the plugins one-by-one, meanwhile checking, after which plugin activation the problem appears again.
    3) Let us know about the results.

    If the reasons are still undetected, please:

    1) Provide a link to the page where the problem occurs;
    2) Provide your System status. Follow the next instruction – https://docs.google.com/document/d/1Wi2X8RdRGXk9kMszQy1xItJrpN0ncXgioH935MaBKtc/edit

    Sincerely,
    BestWebSoft Support Team

    Plugin Author bestwebsoft

    (@bestwebsoft)

    Hi,

    Since there is no reply from you, we consider this topic as resolved. We hope you’ve found the solution. If you have any questions, please feel free to contact us via our Help Center – https://support.bestwebsoft.com/.

    Sincerely,
    BestWebSoft Support Team

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘Featured image is not displayed’ is closed to new replies.