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@dhanush22

Thanks! Looking forward to your reply.

Please don’t forget about the third issue that I mentioned above as well:

Third I changed the default quiz url slug to “mcqs-quiz-archive”. However when I go to any quiz and click on the breadcrumb of the quiz, it goes to the old url which is a 404. So for example if you go to this quiz in the image here?https://ibb.co/Pj6y91y?and click on Quizzes and Surveys, it goes to the old quiz archive page. I already added the quiz pages to my cache plugins exclusion list so I am not sure why this issue is also there.

Waiting for your reply to these issues.

Warm regards,

Hi @hbk747 ,

I hope you had a great weekend, and I apologize for the delay in getting back to you.

Regarding the third issue you mentioned, please rest assured that we test all the necessary sections on our end. Once we receive further information from our development team, I will promptly update you.

As for the old URL returning a 404 error message, kindly confirm if any posts or quizzes are expected to be present at that URL. Additionally, you might want to try the following steps:

1. Flush the permalinks to ensure the structure is updated correctly.
2. Temporarily deactivate any caching plugins to rule out cache-related issues.

We remain focused on resolving this issue as quickly as possible and will keep you informed with any progress or updates.

Thank you for your cooperation and understanding.

Best regards,
Dhanush

@dhanush22

Hello,

Is there any update?

Also with regards to the 404, no there is no url there.

How do I flush the permalinks? Do you mean just clearing the cache? If so I have done that already.

Also I deactivated my cache plugin and checked and it still shows a 404.

Waiting for answers to this and the rest of the issues.

@dhanush22

Hello. I have been waiting for so long. Have you heard back from the team regarding my troubles?

Hi @hbk747 ,

I hope this email finds you well. My apologies for the delay in responding to your query.

Regarding the 404 error message, I recommend performing the following steps to refresh your permalink settings, which can help address potential URL issues:

1. Navigate to the dashboard of your site.
2. Go to Settings > Permalinks.
3. Click Save Changes without making any modifications.

Additionally, I suggest updating the QSM plugin to its latest version, which is 9.2.4. This update includes recent improvements that could resolve existing issues.

If the problem persists after following these steps, kindly let me know so we can investigate further.

Thank you for your cooperation and understanding. Please don’t hesitate to reach out if you require additional assistance.

Warm regards,
Dhanush

@dhanush22

I have updated to the latest QSM version.

1. The timer issue (timer appears in title on google) I do not see anymore at least for the old quiz. I will make a new quiz and see if this is completely resolved.
2. The misaligned title is still present as can be seen here https://www.paradigmshift.com.pk/mcqs-quiz-archive/pak-study-mcqs-1/
3. The quiz default url page returning 404 (see earlier post) is still present.
4. The issue with the csv file with 3 questions not being added and the comment box appearing I will recheck and let you know.
5. A new issue that I have just found out is that for a quiz such as https://www.paradigmshift.com.pk/mcqs-quiz-archive/pak-study-mcqs-1/ the sidebar does not appear on the side. If you scroll down beneath the quiz, the sidebar is misaligned and squeezed together and makes the page look very wonky.

I have been waiting for more than a month to solve so many issues. I had to wait extra long due to the new year holidays and even after that wait, there was no definitive solution that QSM provided. I hope you will elevate these issues as I want to give QSM (and eventually the pro version) a chance.

Waiting for your reply

Hi @hbk747 ,

I hope this email finds you well. I apologize for the delay in getting back to you and truly appreciate your patience and cooperation as we address the issues you’ve encountered.Updates on Current Issues

1. Timer and CSV File Issues
   We are continuing to investigate these matters and will provide an update let me know if you have additional findings.
2. Default URL 404 Error
   The default URL still appears to display a 404 error message.
3. Misaligned Title and Sidebar Placement
   The issue with the misaligned title persists, and the sidebar does not appear as expected.

To further diagnose and replicate these issues effectively, we may require access to the backend of your website. For your privacy and security, we kindly request you to create a task via our Support Form. This platform ensures the confidentiality of any shared credentials or URLs, allowing us to address your concerns more efficiently and securely.Next Steps

• Please create a ticket in our Support Form to share any relevant details, including login credentials (if required) or specific URLs for review.
• Once submitted, we will prioritize the resolution of your unresolved issues, including the title alignment and sidebar placement.

We understand your concern and sincerely appreciate your patience, given the time this has taken. Rest assured, we are committed to resolving these issues promptly and effectively.

Thank you for your continued support and understanding.

Warm regards,
Dhanush

@dhanush22 Okay,

Is this where to create the support ticket https://quizandsurveymaster.com/contact-support/ You didn’t provide a URL so I am assuming this is correct.

I have made the support ticket.