Feature Request: Decouple ‘days we can ship’ from ‘days that shipments move’

  • Feature request because anybody dealing with international holidays may run into this issue.

    About half our stock is at a 3PL in China, and I want to configure a rule for the upcoming Chinese National Day Holiday. For 7 full days all of China is on vacation. So our 3PL won’t ship on these dates.

    BUT if a shipment goes out first (for example, we ship something on September 27th) then the shipment will proceed as normal.

    For now, I have set up Custom ‘Skipped dates’ for October 1 to 7.

    The problem now is that the date calculation appears to include all 7 of those ‘skipped’ days into account when calculating the delivery date, so a customer ordering on September 27 might see a delivery date of September 27 + maximum days range + 7 days skipped days = delivery date, which is wrong and will lead to fewer sales.

    Especially since we’re anticipating a lot of Halloween related sales and China planned their holiday at exactly he wrong time, lol.

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  • Plugin Support Janilyn T

    (@janilyn409)

    Hi @zendev ,

    We have got your request. However, it’s difficult to roll out a new update to plan for this in a short period of time, and as you are using the Premium version of our plugin, you can kindly contact our developers at https://wpc.ticksy.com/ to ask for further help from them.

    You can request for custom snippets from our developers to add this feature to your site asap so you won’t lose sales. If possible, our developers will add this to the next update, but we will need careful considerations of its effects on other users first.

    Best regards.

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