Feature image not displaying on Whatsapp

  • Resolved ibshans

    (@ibshans)


    3 years, 6 months ago

    I have just installed Yoast SEO plugin. The reason is that my feature image wasn’t showing when I shared my site on Facebook, it showed the logo instead and the results were not aesthetic at all. On whatsapp, it would display the icon instead.

    Now, after some configuration, I have chosen a default image that shows perfectly on FB and Twitter, but no image whatsoever shows up when I share the link on Whatsapp.

    I haven’t touched any other plugins. Also, after checking old answers, I set a different image (smaller than 50 kb and with 266×199 px size), but it didn’t work either.

    I don’t know much about code but am willing to try anything to solve this problem. Any help would be greatly appreciated.

    Thank you all!

    Site: https://www.guiasii.es/

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter ibshans

    (@ibshans)

    By the way, it doesn’t get better after changing themes (changed from Blocky to Kadence to see what happened). So it might not be theme-related…

    Plugin Support Maybellyne

    (@maybellyne)

    Hello Ibshans,

    Thanks for reaching out regarding your WhatsApp thumbnail.

    We checked the Facebook sharing debugger and everything works fine, as you have mentioned. But when we tested sharing the URL on WhatsApp, it doesn’t show the thumbnail, truly. For WhatsApp, their image requirements and recommendations are different from that of Facebook.

    Unfortunately, we were unable to find an official guideline for the image requirements for WhatsApp, but you can find some similar recommendations here: https://roei.stream/2018/11/18/ideal-open-graph-image-size-for-whatsapp-link-share/

    We recommend that you contact WhatsApp here https://www.whatsapp.com/contact/ for more information as to why the thumbnail is not showing.

    Thread Starter ibshans

    (@ibshans)

    Hi @maybellyne

    WhatsApp support have been no help whatsoever, they say the problem is on my website. I tried all image sizes, but it doesn’t work. I see this is a rather frequent problem, it’s weird that it doesn’t have a solution yet.

    – Changing photo size to under 300×200 didn’t work
    – Disabling the cache plugin didn’t work
    – Using some codes I found online didn’t work either
    – Turning off the “include CSS directly into HTML” option in Autoptimize didn’t work

    Is there a way to introduce the og code directly into the website? Maybe in the theme editor?

    Thanks

    Plugin Support Maybellyne

    (@maybellyne)

    Hello Ibshans,

    Thanks for the follow-up.

    To introduce the og code directly into the website through the theme editor, we recommend reaching out to the theme author for guidance.

    Thanks!

    Plugin Support devnihil

    (@devnihil)

    We are going ahead and marking this issue as resolved due to inactivity. If you require any further assistance please create a new issue.

Viewing 5 replies - 1 through 5 (of 5 total)
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