• Resolved harryfear

    (@harryfear)


    I hope this message finds you well. We have been using CleanTalk on our WordPress site and have generally been pleased with its performance. However, we have encountered an issue with false positives, particularly concerning email submissions that are flagged as fake. This has notably affected traffic from our Google Ads campaigns, leading to legitimate users being blocked from submitting forms on our website.

    We have reported these instances as not spam, but we are concerned about the potential loss of legitimate leads. To mitigate this, we are interested in exploring whether it is possible to implement a feature or custom solution within the CleanTalk plugin that would allow for a secondary verification step—such as an aggressive CAPTCHA or another robot challenge—if an initial submission is denied by CleanTalk.

    Specifically, we are wondering if there is a way to:

    1. Automatically prompt users with a CAPTCHA challenge after their form submission is flagged as spam by CleanTalk.

    2. Allow users who successfully complete the CAPTCHA challenge to have their submission accepted, overriding the initial denial.

    If this functionality is not currently available, we would greatly appreciate it if you could consider it as a feature request. Alternatively, if a custom solution could be developed to achieve this behavior, we would be interested in learning more about that possibility as well, which would require some illumination from yourselves on what client- and server-side APIs we would need to hook into and work with.

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  • Plugin Support SergeM

    (@serge00)

    Hello @harryfear,

    Such suggestion goes against our main mission and philosophy of transparent protection. We highly advise stop using any forms of captchas at all, they often irritate website visitors. This article will give you more details about that:
    https://cleantalk.org/help/cleantalk-vs-recaptcha

    To make the Anti-Spam Protection milder, please, do the following:

    • Go to WordPress Admin Page → Settings → Anti-Spam by CleanTalk → Advanced settings →
    • → set the option “Protect logged in Users” to “Off” →
    • → set the option “Don’t check trusted user’s comments” to “On” →
    • → set the option “Use Anti-Spam by CleanTalk JavaScript library” to “On” →
    • → set the option “Add a CleanTalk Pixel to improve IP-detection” to “Off” →
    • → set the option “Check email before POST request” to “Off” →
    • → set the option “Add a honeypot field” to “Off” →
    • → disable the options Anti-Flood and Anti-Crawler → Save Changes.

    Then clear your website cache. Make sure that the website cache is 24 hours or less.

    By the WordPress catalog rules, this Support Forum is for plugins only, not the service. We are not allowed to discuss any premium or non-plugin issues here.

    Please, create a private ticket and copy-paste your question there:
    https://cleantalk.org/my/support/open

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