FB Shop prices sync without VAT

Hi again,

I will send the links with screenshots below ??

Here you can see how the SALE prices appear on our website:
https://zackmarques.com/wp-content/uploads/2021/08/Screenshot-2021-08-26-at-17.39.35.png

And below here are how the prices appear on Facebook Shop:
https://zackmarques.com/wp-content/uploads/2021/08/Screenshot-2021-08-26-at-17.39.10.png

https://zackmarques.com/wp-content/uploads/2021/08/Screenshot-2021-08-26-at-17.38.47.png

https://zackmarques.com/wp-content/uploads/2021/08/Screenshot-2021-08-26-at-17.35.28.png

https://zackmarques.com/wp-content/uploads/2021/08/Screenshot-2021-08-26-at-17.33.57.png

Hi there,

Can you confirm tax is set up as below:

* Yes, I will enter prices inclusive of tax
* Calculate tax based on: Shop base location
* Display prices in the shop/cart/checkout: Including Tax

If settings are correct, we’d like to take a look at your logs. Please contact us at WooCommerce.com > My Account > Tickets. You may need to create an account before you can access that page.

Please enable debug log under Marketing > Facebook, do a product sync and send us the generated log in WooCommerce > Status > Logs.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

As mentioned before, please complete the steps suggested by Thu.

If the error persists, kindly create a ticket directly on WooCommerce.com mentioned before.

For now, I’m going to mark this as resolved – We will be able to help you further there.

Hi,

we actually have one of the settings different (I copied it below):

* Yes, I will enter prices inclusive of tax

It is because of our bookkeeping system and billing.

Could this be the reason of this problem?