FB Pixel not firing on Custom Thank You Page

  • Resolved 99rchris

    (@99rchris)


    4 years, 2 months ago

    Hi – we have a custom thank you page set up in WooCommerce that we bring our customers to:

    https://curls.biz/thank-you/

    Right now, we have the FB for WooCommerce plugin installed and the Facebook Pixel Purchase Event is NOT firing when the user is brought to the thank you page after completing their purchase/checkout.

    We have a custom conversion (URL based) for the purchase set up at the moment as a temporary workaround but need the full purchase event to truly fire. What can we do to get this working with the Facebook for WooCommerce plugin? Our understanding was that all related eCommerce FB pixel events would be taken care of with this plugin?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi there,

    > … Facebook Pixel Purchase Event is NOT firing when the user is brought to the custom thank you page …

    I checked this for you and found a similar issue reported at Facebook.

    For this purpose, can you raise an issue at the Facebook github?

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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