Fb feed on auto-update incudes all the variations

  • Resolved webisro

    (@webisro)


    9 months, 3 weeks ago

    I created a Facebook feed that includes only the first variation of each product. When I manually generate the CSV feed, it contains 200+ products.

    However, when the feed auto-updates, it shows 400+ products instead of the expected 200+. When I regenerate it manually, it goes back to 200+ products.

    How can I solve this problem?

    My initial issue is that the Facebook catalog shows an error of “duplicate ID” for the variations. That’s why I want to include only the first variation. Is there another way to solve this issue?

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support mansary

    (@mansary)

    Hi @webisro

    Thanks for reaching us.

    To solve the issue, please, go to CTX Feed > settings > Disable the option (Enable New Cron system) – https://prnt.sc/5FNoImSzWJNI and save the settings.

    Once the option is disabled, go to manage feed > find the feed > Edit > Regenerate the feed and the issue should be solved. However, make sure to check the feed after next auto update to confirm is the feed size is not getting doubled again on auto update.

    I hope the above will help you solve the issue. Please, feel free reply to this thread for more assistance.

    Best regards,

    Thread Starter webisro

    (@webisro)

    The option “Enable New Cron System” was already disabled. Should I enable it?

    • This reply was modified 9 months, 3 weeks ago by webisro.
    Plugin Support mansary

    (@mansary)

    Hi @webisro , The issue needs to be inspected properly. So, could you please reach us from here.

    Thread Starter webisro

    (@webisro)

    @mansary Ok, I contacted you there.

    Plugin Support mansary

    (@mansary)

    Hi @webisro

    Please, mark this topic resolved if you have already reached us via our contact form.

    Plugin Support mansary

    (@mansary)

    Hi,

    We hope you’re having a great experience using CTX Feed. Since we haven’t received any further replies on this topic, we’ll be marking it as resolved for now.

    If you have any additional questions or need assistance, feel free to start a new conversation. We’re always here to help!

    Best regards,

Viewing 6 replies - 1 through 6 (of 6 total)
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