FB Events having various issues in pixel manager.

  • Resolved justinplagis

    (@justinplagis)


    4 years, 2 months ago

    Hi there,

    We are getting multiple different errors for Facebook events:

    ViewCategory: [this event spiked to 500+ server side events]
    “Server external ID not matching to pixel external ID”

    Add to cart: [this event even spiked for two days with over 800+ serverside events)
    “Server Sending Invalid Match Key Parameters for AddToCart Event”

    Search:
    “Server Sending Invalid Match Key Parameters for Search Event”

    The page I need help with: [log in to see the link]

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  • Hi @justinplagis,

    Could you please double-check that you’re not manually adding a Facebook pixel or Pixel event through your site’s header.php or another Pixel extension (Aside from the Facebook for WooCommerce extension)?

    Please let me know what you find so I can help further.

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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