fb error

  • Resolved patrickmccoy1979

    (@patrickmccoy1979)


    4 years, 2 months ago

    Hi,
    I got this error on my Facebook business manager while using this plugin.

    ISSUE
    Your server is sending an invalid ip_address, user_agent parameters value for your AddToCart event. This may be because there was an error in the parameter value.
    This may cause issues with the attribution and delivery optimization of ad campaigns that are using this event.
    SOLUTION
    Check that you’re sending valid and unique values for the ip_address, user_agent parameters for your AddToCart event and that the data is normalized correctly.

    Please help

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @patrickmccoy1979,

    Would you mind sharing a few extra details about this including where exactly you see this error message and the steps to replicate it?

    You can share screenshots to illustrate the steps or/and error. I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.

    Thanks!

    AJ a11n

    (@amandasjackson)

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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