FB auto comments importer has stopped working

  • Resolved 11whyohwhy15

    (@11whyohwhy15)


    7 years, 4 months ago

    The FB auto comments importer has stopped working as a recent FB comment has not been added to my blog post?

    I have the section in settings/advanced ticked for comments to be imported.

    Emailed a week ago but no reply

    Thanks

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author NextScripts

    (@nextscripts)

    Will is work if you press “Import Comments” button manually?

    Thread Starter 11whyohwhy15

    (@11whyohwhy15)

    No

    Clicking ‘Import Comments/Replies’ does not work either ?

    It used to work but one of the updates must have stopped it…

    • This reply was modified 7 years, 4 months ago by 11whyohwhy15.
    Plugin Author NextScripts

    (@nextscripts)

    What exactly happens when you click “Import Comments” button manually?
    Are you getting any errors?
    Please check your Log/History tab and let me know what do you have there.

    Thread Starter 11whyohwhy15

    (@11whyohwhy15)

    It says:
    ‘Getting replies from FB’ … then

    Test Post
    0 comments has been imported.

    Nothing comes up in Log/history for the time I click the button…

    This is the last entry showing in the log:
    [2017-11-08 18:00:06] – [Comments Import] [ALL] – Checking for new comments now… Array ( [0] => 6577 [1] => 6886 [2] => 6784 [3] => 6617 [4] => 6296 [5] => 5422 [6] => 5545 [7] => 4720 [8] => 6209 [9] => 5613 [10] => 5290 [11] => 6163 [12] => 5212 [13] => 4671 [14] => 5121 [15] => 4964 [16] => 4459 [17] => 4457 [18] => 4294 [19] => 4100 )

    6784 [3] is the entry that is not importing comments

    Thanks

    Plugin Author NextScripts

    (@nextscripts)

    Please click a link “Posted on …” and post a new comment on FB before clicking “Import Comments” button manually

    Thread Starter 11whyohwhy15

    (@11whyohwhy15)

    Hi,

    posted comment:

    Who do I do Test Comment
    LikeShow More Reactions · Reply · Commented on by ……….. · 1 min

    Tried to manually import but no comments imported…

    Thanks

    Thread Starter 11whyohwhy15

    (@11whyohwhy15)

    The problem is now fixed…

    After various checks it seems that a contributor reposted the post to FB and someone commented that NOT the original…

    Sorry for the hassle!!

    Thank you for you help

Viewing 7 replies - 1 through 7 (of 7 total)
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