Faulty and terrible customer service

This plugin hasn’t worked well for a good three months straight. Emails stop coming in from a simple contact form made on Gravity Forms. We have reported the issue via tickets, but their response has been absolutely lousy. They temporarily fix the issue as it breaks again after just a few days. This last time, they have completely ignored us and cut off communication. We have written 4 times and have waited 7 days to hear from them, but nothing. Meanwhile we are copying and pasting emails. This has only been a constant headache, waste of time and money (you are charged monthly for this “service”).

• This topic was modified 1 year, 7 months ago by medpro14.