Fatal issue with PM Pro when using Stripe and reCAPTCHA

  • Resolved Keith

    (@keithus)


    2 years ago

    We are using Paid Memberships Pro (PM Pro) to manage our groups, we use Stripe to checkout and reCAPTCHA to prevent fraudulent ‘card testing’. When PM Pro connects to Stripes API, most UK banks/fintechs, including Wise and HSBC, then have a second layer of authentication with the pop-up and OTP. Once that is completed and we return to the checkout page, we see ‘reCAPTCHA failed.(missing-input) Please try again.’ in red. At thIs stage we are unable to redo the reCAPTCHA and the page is useless.

    We have also tried ‘hCAPTCHA’,same issue.

    Has anyone had this issue or knows the fix?

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Keri.Jacoby

    (@kerijacoby)

    Thanks for sharing the details of what you’re experiencing, Keith, and I apologize for the trouble.

    I did start by running a test locally with reCaptcha enabled and a card that required authorization. I was able to verify the card and complete checkout successfully. I used reCaptcha V2 and V3 for my tests.

    Because your site is in live mode I’m unable to test the checkout process with a test credit card that requires authentication (4000002760003184) but it sounds as though another plugin or customization might also be implementing a reCAPTCHA check on your checkout page.

    Are you able to perform some troubleshooting steps to help narrow down the cause?

    It would be helpful to first temporarily disable all customizations on your site and test the checkout process again. If the issue persists then the next step would be to temporarily disable all other plugins and perform a test with only the core PMPro plugin active. And if the issue persists after that temporarily switching themes would be the final test. (You can use the Stripe test cards linked above if you’d like.)

    If you find that disabling customizations, plugins, and switching themes don’t help you may also want to try regenerating and re-entering your Google reCaptcha keys to see if that resolves the issue.

    Plugin Support Theunis Coetzee

    (@ipokkel)

    Because there have not been any recent updates to this topic, we will be changing the status to resolved. If you have any new questions or if your issue persists, please feel free to create a new topic.

    Kind regards,
    Theunis C.

Viewing 2 replies - 1 through 2 (of 2 total)
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