Fatal errors parse_presync_issue_text

  • Resolved tuomonurkkala

    (@tuomonurkkala)


    1 year, 4 months ago

    Hi there,

    I am gettings this fatal error from woocommerce logs:

    2023-11-07T02:26:49+00:00 CRITICAL Uncaught TypeError: Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses::parse_presync_issue_text(): Argument #1 ($text) must be of type string, array given, called in /home2/sukkianet/public_html/wp-content/plugins/google-listings-and-ads/src/MerchantCenter/MerchantStatuses.php on line 548 and defined in /home2/sukkianet/public_html/wp-content/plugins/google-listings-and-ads/src/MerchantCenter/MerchantStatuses.php:807
Stack trace:
#0 /home2/sukkianet/public_html/wp-content/plugins/google-listings-and-ads/src/MerchantCenter/MerchantStatuses.php(548): Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses->parse_presync_issue_text()
#1 /home2/sukkianet/public_html/wp-content/plugins/google-listings-and-ads/src/MerchantCenter/MerchantStatuses.php(203): Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses->refresh_presync_product_issues()
#2 /home2/sukkianet/public_html/wp-content/plugins/google-listings-and-ads/src/MerchantCenter/MerchantStatuses.php(141): Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses->maybe_refresh_status_data()
#3 /home2/sukkianet/public_html/wp-content/plugins/google-listings-and-ads/src/MerchantCenter/MerchantCenterService.php(422): Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantStatuses->get_issues()
#4 /home2/sukkianet/public_html/wp-content/plugins/google-listings-and-ads/src/Tracking/TrackerSnapshot.php(98): Automattic\WooCommerce\GoogleListingsAndAds\MerchantCenter\MerchantCenterService->has_account_issues()
#5 /home2/sukkianet/public_html/wp-content/plugins/google-listings-and-ads/src/Tracking/TrackerSnapshot.php(67): Automattic\WooCommerce\GoogleListingsAndAds\Tracking\TrackerSnapshot->get_settings()
#6 /home2/sukkianet/public_html/wp-content/plugins/google-listings-and-ads/src/Tracking/TrackerSnapshot.php(49): Automattic\WooCommerce\GoogleListingsAndAds\Tracking\TrackerSnapshot->include_snapshot_data()
#7 /home2/sukkianet/public_html/wp-includes/class-wp-hook.php(310): Automattic\WooCommerce\GoogleListingsAndAds\Tracking\TrackerSnapshot->Automattic\WooCommerce\GoogleListingsAndAds\Tracking\{closure}()
#8 /home2/sukkianet/public_html/wp-includes/plugin.php(205): WP_Hook->apply_filters()
#9 /home2/sukkianet/public_html/wp-content/plugins/woocommerce/includes/class-wc-tracker.php(212): apply_filters()
#10 /home2/sukkianet/public_html/wp-content/plugins/woocommerce/includes/class-wc-tracker.php(75): WC_Tracker::get_tracking_data()
#11 /home2/sukkianet/public_html/wp-includes/class-wp-hook.php(310): WC_Tracker::send_tracking_data()
#12 /home2/sukkianet/public_html/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters()
#13 /home2/sukkianet/public_html/wp-includes/plugin.php(565): WP_Hook->do_action()
#14 /home2/sukkianet/public_html/wp-cron.php(191): do_action_ref_array()
#15 {main}
  thrown t?ss? /home2/sukkianet/public_html/wp-content/plugins/google-listings-and-ads/src/MerchantCenter/MerchantStatuses.php rivill? 807

    Best Regards,

    Tuomo Nurkkala

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter tuomonurkkala

    (@tuomonurkkala)

    When I go to: Marketing -> Google Listings & Ads -> Product Feed, I get this error as well: An error occurred while retrieving your product feed. Please try again later.

    Hi Tuomo,

    The fatal error seems related to retrieving the product feed within the Google Listings and Ads plugin. First, kindly ensure that both WooCommerce and Google Listings and Ads plugins are up-to-date.

    To set up Google Listings & Ads, it’s important to link your website to WordPress.com. Are you using the email address associated with your WordPress.com account for this connection? With the same email, you can establish the connection between WooCommerce and Google. Kindly verify if you’ve already taken this step. Here’s our documentation:?https://woocommerce.com/document/google-listings-and-ads-faqs/.

    If yes, please can you contact us directly via WooCommerce.com → My Account → Support so that we can take a closer look, and assist you further.

    You will need to create an account if you do not have one already.

    Cheers!

    Thread Starter tuomonurkkala

    (@tuomonurkkala)

    Hi @aguinaldodarla

    Thanks for the heads up! My accounts were signed out for some unknown reason. I signed back in and the plugins are working just fine. ??

    And yes I have two websites in multisite environment connected to wordpress.com account with one email address.

    Best Regards,

    Tuomo Nurkkala

    Hi @tuomonurkkala

    Thanks for getting back to us!

    Thanks for the heads up! My accounts were signed out for some unknown reason. I signed back in and the plugins are working just fine. ??

    I’m glad reconnecting to your accounts resolved your issue here and thanks for sharing it with the community too! ??

    I will be marking this thread as resolved. Should you have further inquiries, kindly create a new topic here.

    Meanwhile, if you have a moment to spare, we would love it if you could share your thoughts with us by leaving a review or feedback. Your experience and feedback are important to help us improve and ensure we’re always providing the best possible support.

    Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)
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