Fatal errors on my website

Hi,

Thank you for reporting the issue, please make sure this file exists on the bellow path:

wp-content/plugins/wp-statistics/includes/vendor/maxmind-db/reader/src/MaxMind/Db/Reader.php

If is not, try to install the plugin manually.

Hi,

That Reader.php file is there on all the websites I run this plugin on. It is not working on any of the websites currently, and I’ve had to disable the plugin. So, what do I do next?

Can you please tell me what’s your PHP version?

Hi! Here’s all the stats you need to know about my PHP setup.

Web server
Apache
PHP version
7.4.28 (Supports 64bit values)
PHP SAPI
cgi-fcgi
PHP max input variables
5000
PHP time limit
10000
PHP memory limit
512M
Max input time
1000
Upload max filesize
50M
PHP post max size
512M

Weird indeed, I have no clue what’s wrong there since this section works properly for me and other users.

I noticed something else. It errors out when I’m not logged in. When I’m logged in, I see no problems. When I log out, or view my site in a private/incognito window, I get the “This site is experiencing fatal errors” warning. Does that help? I don’t know what happened. Everything was working fine until a week ago. Now I can’t run this plugin on any of my sites and I hate Google Analytics. I don’t want to have to go back to that.

Hi, @mostafas1990 I am also having a very similar error but to a different ‘reader’ file.
It appears to have happened when I upgraded to the latest version of the plugin. It only shows to non-logged in users of the website. I didn’t notice it until a site visitor emailed me.
My error code is below (I have changed the file path and my ip address

Fatal error: Uncaught Error: Call to undefined method MaxMind\Db\Reader::getWithPrefixLen() in /MY_SITE_DIRECTORY/wp-content/plugins/wp-statistics/includes/vendor/geoip2/geoip2/src/Database/Reader.php:246 Stack trace: 
#0 /MY_SITE_DIRECTORY/wp-content/plugins/wp-statistics/includes/vendor/geoip2/geoip2/src/Database/Reader.php(217): GeoIp2\Database\Reader->getRecord('Country', 'Country', 'MY_IP_ADDRESS') 
#1 /MY_SITE_DIRECTORY/wp-content/plugins/wp-statistics/includes/vendor/geoip2/geoip2/src/Database/Reader.php(90): GeoIp2\Database\Reader->modelFor('Country', 'Country', 'MY_IP_ADDRESS') 
#2 /MY_SITE_DIRECTORY/wp-content/plugins/wp-statistics/includes/class-wp-statistics-geoip.php(183): GeoIp2\Database\Reader->country('MY_IP_ADDRESS') 
#3 /MY_SITE_DIRECTORY/wp-content/plugins/wp-statistics/includes/class-wp-statistics-exclusion.php(377): WP_STATISTICS\GeoIP::getCountry() 
#4 /MY_SITE_DIRECTORY/wp-content/plugins/wp-s in /MY_SITE_DIRECTORY/wp-content/plugins/wp-statistics/includes/vendor/geoip2/geoip2/src/Database/Reader.php on line 246

Many Thanks in advance

Hi,

Hope you are fine and doing well.

As we need to do more investigation, please contact us via our Help Desk.
We will find a solution for you ASAP.

Best Regards

@reventon94 I tried using the support form on your website to contact you but it’s only for paying customers. It looks like I’m not alone with this situation happening. Can you please update us on where you are in the process of fixing this? I had to turn off this plugin on 4 sites and I would like to start using it again. Thanks!

Hi @spajonas

Hope you are fine and doing well.

It is weird. Because we have never faced these fatal errors before.
Anyway, I will test the plugin in some situations.
If I face the same errors in my tests, I will try to find a solution for it and get back to you with an answer.

Best Regards