Fatal Errors

  • Resolved Scott

    (@midipedalboards)


    1 year, 9 months ago

    I bought the PRO version after testing the free version. Free version didn’t cause fatal errors.

    Pro version did. Couldn’t access any other admin panel menu links without getting fatal errors. Couldn’t even deactivate the plugin because I couldn’t access the Plugins link from the admin menu. I had to disable the plugin manually through the database directly just to get the admin area of WordPress to function.

    I’ve contacted Fremius (the reseller) for support three times. No response. Nada, Zilch, Zero response.

    ANSWER YOUR DAMN SUPPORT REQUESTS THROUGH YOUR OWN CUSTOMER DASHBOARD.

    And yes I know you can’t give support for paid version here.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Prince

    (@princeahmed)

    Thank you for bringing this issue to our attention. We apologize for any inconvenience this may have caused. Our team is dedicated to providing the best possible service and we are here to help.

    Can you please contact to our support team to get a fast fix?

    Support page: https://softlabbd.com/contact-us/

    I have also had this issue, and have created a request on the developer’s site complete with a debug log. The only way to recover from the fatal php error is to delete the plugin, after which everything works fine. So it is 100% the plugin at fault.

Viewing 2 replies - 1 through 2 (of 2 total)
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