Fatal error with `PublishPress Authors Pro` plugin

  • Resolved strarsis

    (@strarsis)


    2 years, 10 months ago

    I noticed that on some post type admin pages a fatal error occurs,
    with the WP Activity Log and the PublishPress Authors Pro plugin:

    [ SNIP! ]

    Disabling and re-enabling the WP Activity Log plugin fixes this fatal error (disabling and re-enabling the other PublishPress Authors Pro plugin doesn’t fix it).

    However, it would be nice if this isn’t necessary at all. It seems that some transient/cache is only invalidated/updated on intialisation of the WP Activity Log plugin, and not automatically.

    • This topic was modified 2 years, 10 months ago by Jan Dembowski.
    • This topic was modified 2 years, 10 months ago by Jan Dembowski.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    Please do not post large code or responses like that here, it doesn’t work after ~10 lines or so.

    If you need share that data please use https://gist.github.com/ or https://pastebin.com/ instead and post the link to that paste.

    Thread Starter strarsis

    (@strarsis)

    @jdembowski: Sorry, I totally missed that.
    The stack trace as a gist instead: https://gist.github.com/strarsis/f6fa0f3647fa2af2be8cc63af040e619

    Plugin Support robertabela

    (@robert681)

    Hello @strarsis

    Thank you for using our plugin.

    I am sorry to read about your problem. Can you please give us a bit more detail so we understand the issue? as in are there any particular steps that you do to reproduce this issue?

    The more details you can share with us the better we can understand this issue.

    Looking forward to hearing from you.

    Thread Starter strarsis

    (@strarsis)

    @robert681: I updated the PublishPress Authors Pro plugin and also the WP Activity Log plugin. Suddenly this issue appeared when I opened the admin page for the “Popups” post type of the Popup Maker – the page didn’t load completely, the post list entries were missing and the PHP fatal error posted above occurred. But the issue also appeared with other post types, so this is a problem unrelated to Popup Maker plugin.

    Flushing the WordPress cache (transients) didn’t help. Disabling the object cache (WP Redis) didn’t help either.

    After disabling all plugins and re-enabling them again (standard debugging procedure),
    that issue went away when either the PublishPress Authors Pro or the WP Activity Log plugins or both were disabled.

    Disabling and re-enabling the WP Activity Log plugin fixes the issue permanently.
    Re-transferring the production database to development “re-poisoned” the site and the error occurred again until the WP Activity Log plugin was disabled and re-enabled again.
    It seems that the WP Activity Log plugin does something when it is disabled or enabled and cleans up something that isn’t stored/cleaned up as normal WordPress transient.

    The issue can be fixed by disabling and re-enabling the WP Activity Log plugin, but the underlying issue is still there – some kind of cache leak. Therefore I posted the details about this fatal error as it can be helpful to find the underlying issue and fix it.

    • This reply was modified 2 years, 9 months ago by strarsis.
    • This reply was modified 2 years, 9 months ago by strarsis.
    Plugin Support robertabela

    (@robert681)

    Hello @strarsis

    Thank you for the update and sorry for the late response.

    Unfortunately we cannot reproduce the issue on our end. We will need to get a better understanding of all your setup, including a list of all the other plugins that you use, the theme etc.

    Please do not post such information here. So can you please send us an email at support at wpwhitesecurity dot com so you can share more technical details with us in regards your setup, so we can reproduce and fix the issue?

    Looking forward to hearing from you.

Viewing 5 replies - 1 through 5 (of 5 total)
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