Fatal error while activating plugin

  • I am getting fatal error while activating plugin

    Fatal error: Uncaught Error: Call to undefined function utf8_decode() in /var/www/html/wp-content/plugins/ninja-forms/includes/Helper.php:44 Stack trace: #0 [internal function]: WPN_Helper::utf8_decode(‘Contact Me’) #1 /var/www/html/wp-content/plugins/ninja-forms/includes/Helper.php(42): array_map(Array, Array) #2 [internal function]: WPN_Helper::utf8_decode(Array) #3 /var/www/html/wp-content/plugins/ninja-forms/includes/Helper.php(42): array_map(Array, Array) #4 /var/www/html/wp-content/plugins/ninja-forms/includes/Abstracts/ModelFactory.php(132): WPN_Helper::utf8_decode(Array) #5 /var/www/html/wp-content/plugins/ninja-forms/ninja-forms.php(668): NF_Abstracts_ModelFactory->import_form(‘{“settings”:{“t…’) #6 /var/www/html/wp-includes/class-wp-hook.php(298): Ninja_Forms->activation(”) #7 /var/www/html/wp-includes/class-wp-hook.php(323): WP_Hook->apply_filters(”, Array) #8 /var/www/html/wp-includes/plugin.php(453): WP_Hook->do_action(Array) #9 /var/www/html/wp-admin/plugins.php(166): do_action(‘activate_ninja-…’) #10 in /var/www/html/wp-content/plugins/ninja-forms/includes/Helper.php on line 44

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Kevin Stover

    (@kstover)

    Hi,

    It looks like your host has disabled PHP’s XML parser functions. These are enabled by default, and a great majority of hosts do not disable them. I apologise for the inconvenience, but you’ll need to reach out to your host and ask them to enable those functions.

    If you have any other questions, you can always submit a support ticket here: https://ninjaforms.com/contact/.

    Thread Starter ammuyou

    (@ammuyou)

    Many thanks for your swift support ??

    Plugin Contributor Zach Skaggs

    (@wpnzach)

    No problem, ammuyou! Please let us know if there’s anything we can do to turn your view of Ninja Forms around…we’re always open to feedback from our users!

Viewing 3 replies - 1 through 3 (of 3 total)
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