Fatal error when viewing the feed.

Hello @jpwpbuffs

Thank you for contacting the support, and sorry for any inconvenience that might have been caused due to that.

Please go to CTX Feed > Status, click on the Copy Status button at the bottom of the page and paste the status here.

Hey @wahid0003!

I’m responding on behalf of @jpwpbuffs here, I hope that’s alright! It seems that the status is blank: https://prnt.sc/1yvzy9m

Do you need the logs instead?

Thank you and stay safe! ??

Hi @wpbuffs

Just click on the Copy Status button. The status will be copied to your clipboard automatically. Then paste the status here.

Hi @wahid0003

The copy status button doesn’t do anything because the fatal error
https://www.awesomescreenshot.com/image/16423630?key=9aeefe6ead5d9079ce51ecc5209ab3b4

the error log tab latest entry shows

2021-11-09T13:36:13+00:00 CRITICAL Uncaught TypeError: Cannot access offset of type string on string in /home/storm/sites/panik-design-com/public/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/helper.php:4304
Stack trace:
#0 /home/storm/sites/panik-design-com/public/wp-content/plugins/webappick-product-feed-for-woocommerce/admin/partials/woo-feed-status.php(92): woo_feed_get_feed_file_list()
#1 /home/storm/sites/panik-design-com/public/wp-content/plugins/webappick-product-feed-for-woocommerce/woo-feed.php(904): require('...')
#2 /home/storm/sites/panik-design-com/public/wp-includes/class-wp-hook.php(303): woo_feed_system_status()
#3 /home/storm/sites/panik-design-com/public/wp-includes/class-wp-hook.php(327): WP_Hook->apply_filters()
#4 /home/storm/sites/panik-design-com/public/wp-includes/plugin.php(470): WP_Hook->do_action()
#5 /home/storm/sites/panik-design-com/public/wp-admin/admin.php(259): do_action()
#6 {main}
  thrown in /home/storm/sites/panik-design-com/public/wp-content/plugins/webappick-product-feed-for-woocommerce/includes/helper.php on line 4304

Hello @wpbuffs

Please, make sure you have updated the plugin to its latest version and try copieng the status again.

Best,

Hi @ansarybadal we went ahead and updated the plugin. But nothing is still being copied when we click Copy Status. It does say Copied but nothing is being pasted.

We’re still seeing the note: There has been a critical error on this website. Please check your site admin email inbox for instructions.

Please let us know how else we’d be able to give you access to the status.

Thanks

Hi @wpbuffs

Please, update the plugin to its latest version and let us know if you are still having any issues.

Best,