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Resolved davidecho
(@davidecho)

2 months ago

Fatal error when updating product stock when plugin version is 3.3.1. Please see the Fatal Error below. The only fix I can do is to downgrade to 3.2.10.

Viewing 6 replies - 1 through 6 (of 6 total)

Plugin Support iodic
(@iodic)

2 months ago

Hi, thank you for reaching out about this issue. Can you please share the error again (it wasn’t included in the previous message)?

Can you also share your site’s system status report?

Best,
Marko

Plugin Support Marija
(@marijastuntcoders)

1 month, 3 weeks ago

Hello,

We just wanted to follow up and check if the issue has been resolved, or you need any further assistance? If the issue is still there, please share the?system status report?and the?error in question so that we can look into it further.

Kind regards,
Marija

Thread Starter davidecho
(@davidecho)

1 month, 3 weeks ago

Hi @marijastuntcoders yes I still need help on this

screenshot of the error message here – https://postimg.cc/4mq8St4M

System status report is:

` WordPress Environment WordPress address (URL): https://www.socosy.co.uk Site address (URL): https://www.socosy.co.uk WC Version: 9.1.2 Legacy REST API Package Version: The Legacy REST API plugin is not installed on this site. Action Scheduler Version: ? 3.8.1 Log Directory Writable: ? WP Version: ? 6.4.5 – There is a newer version of WordPress available (6.7.1) WP Multisite: – WP Memory Limit: 2 GB WP Debug Mode: – WP Cron: – Language: en_GB External object cache: – Server Environment Server Info: Apache/2.4.59 (Debian) PHP Version: 8.1.29 PHP Post Max Size: 256 MB PHP Time Limit: 900 PHP Max Input Vars: 8000 cURL Version: 7.64.0 OpenSSL/1.1.1n SUHOSIN Installed: – MySQL Version: 10.6.19-MariaDB-deb10-log Max Upload Size: 256 MB Default Timezone is UTC: ? fsockopen/cURL: ? SoapClient: ? DOMDocument: ? GZip: ? Multibyte String: ? Remote Post: ? Remote Get: ? 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Active Plugins (72) WPML Multilingual CMS: by OnTheGoSystems – 4.6.15 WPML SEO: by OnTheGoSystems – 2.1.0.1 WooCommerce Sale Category: by Webikon (Juraj Kiss) – 0.2 Advanced Custom Fields Multilingual: by OnTheGoSystems – 2.1.4.2 Advanced Custom Fields PRO: by WP Engine – 6.3.11 Advanced Woo Search PRO: by ILLID – 3.10 Anti-Spam by CleanTalk: by СleanTalk – Anti-Spam Protection – 6.47 Flexible SSL for CloudFlare: by One Dollar Plugin – 1.3.1 Companion Auto Update: by Papin Schipper – 3.9.2 Contact Form 7 Extension For Mailchimp: by Renzo Johnson – 0.5.72 Contact Form 7 Multilingual: by OnTheGoSystems – 1.3.2 Contact Form 7: by Takayuki Miyoshi – 5.9.8 Contact Form CFDB7: by Arshid – 1.2.10 CookieYes | GDPR Cookie Consent: by CookieYes – 3.2.8 GTM4WP – A Google Tag Manager (GTM) plugin for WordPress: by Thomas Geiger – 1.20.3 Facebook for WooCommerce: by Facebook – 3.2.10 Google for WooCommerce: by WooCommerce – 2.9.4 Hide Admin Notices: by PontetLabs – 2.1 Smash Balloon Instagram Feed: by Smash Balloon – 6.6.1 Jetpack: by Automattic – 13.6.1 WPBakery Page Builder: by Michael M – WPBakery.com – 6.9.0 Klarna Order Management for WooCommerce: by klarna krokedil – 1.9.3 Klarna Payments for WooCommerce: by klarna – 3.8.3 Mailchimp for WooCommerce: by Mailchimp – 5.0 MalCare WordPress Security Plugin – Malware Scanner, Cleaner, Security Firewall: by MalCare Security – 5.88 PixelYourSite: by PixelYourSite – 10.0.3.1 Popup Builder – Create highly converting, mobile friendly marketing popups.: by Looking Forward Software Incorporated. – 4.3.6 Redirection: by John Godley – 5.5.1 ShortPixel Image Optimizer: by ShortPixel – Convert WebP/AVIF & Optimize Images – 6.0.4 Speculative Loading: by WordPress Performance Team – 1.3.1 SVG Support: by Benbodhi – 2.5.8 User Switching: by John Blackbourn – 1.9.1 VideographyWP PRO: by CodeFlavors – 1.1.5.8 WooCommerce Weight Based Shipping: by weightbasedshipping.com – 6.2.0 Product Feed ELITE for WooCommerce: by AdTribes.io – 4.9.3 WooCommerce.com Update Manager: by Automattic – 1.0.3 Abandoned Cart Pro for WooCommerce: by Tyche Softwares – 8.21.0 Woocommerce Admin Product Search By Title Only: by Andrea Debernardi – 1.0 WooCommerce Stripe Gateway: by Stripe – 8.8.1 Woocommerce Gift Wrapper Plus: by Little Package – 4.1.2 Google Analytics for WooCommerce: by WooCommerce – 2.1.9 WooCommerce IOSS EU VAT: by Oscar Gare – 2.3.3 WooCommerce Multilingual & Multicurrency: by OnTheGoSystems – 5.3.9 WooCommerce PayPal Payments: by WooCommerce – 2.9.5 PDF Invoices & Packing Slips for WooCommerce: by WP Overnight – 3.9.4 WooCommerce PDF Product Vouchers: by SkyVerge – 3.12.3 (update to version 3.12.5 is available) WooCommerce Product Bundles: by Woo – 8.1.2 (update to version 8.3.2 is available) WooCommerce Waitlist: by Neil Pie – 2.4.15 (update to version 2.4.16 is available) WooCommerce Wholesale Lead Capture: by Rymera Web Co – 1.17.8 WooCommerce Wholesale Prices Premium: by Rymera Web Co – 2.0.2 WooCommerce Wholesale Prices: by Rymera Web Co – 2.2.1.2 WooCommerce: by Automattic – 9.1.2 Yoast SEO: by Team Yoast – 23.5 WP All Export Pro: by Soflyy – 1.9.0 Asset CleanUp Pro: Page Speed Booster: by Gabe Livan – 1.2.3.0 WP Crontrol: by John Blackbourn – 1.17.1 WP Mail Logging: by WP Mail Logging Team – 1.14.0 WP Mail SMTP: by WP Mail SMTP – 4.3.0 New Relic Reporting for WordPress: by 10up – 1.3.3 WP Rocket: by WP Media – 3.17.3.1 WP Rollback: by WP Rollback – 2.0.7 WP Store Locator: by Tijmen Smit – 2.2.241 WP All Export – ACF Export Add-On Pro: by Soflyy – 1.0.5 WP All Export – WooCommerce Export Add-On Pro: by Soflyy – 1.0.10-beta-2.5 WPML All Import: by OnTheGoSystems – 2.3.0 WPML Export and Import: by OnTheGoSystems – 1.0.2 WPML Media Translation: by OnTheGoSystems – 2.7.5 WPML String Translation: by OnTheGoSystems – 3.2.17 WPS Hide Login: by WPServeur NicolasKulka wpformation – 1.9.17.1 XforWooCommerce: by XforWooCommerce – 1.7.0 YITH WooCommerce Wishlist: by YITH – 4.0.1 Yotpo Social Reviews for Woocommerce: by Yotpo – 1.8.2 Inactive Plugins (7) Download Plugin: by Download Plugin – 2.2.2 Enable Media Replace: by ShortPixel – 4.1.5 Freesoul Deactivate Plugins: by Jose Mortellaro – 2.3.0 LightStart – Maintenance Mode, Coming Soon and Landing Page Builder: by Themeisle – 2.6.15 Popup Builder Geo Targeting: by Sygnoos – 3.6 Woocommerce autocomplete checkout address – MODIFIED: by Acespritech Solutions Pvt. Ltd. – 1.1.0.1 Wordfence Security: by Wordfence – 8.0.2 Dropin Plugins () advanced-cache.php: advanced-cache.php Must Use Plugins (1) Asset CleanUp Pro: Plugin Filtering: by Gabriel Livan – 1.0 Settings API Enabled: – Force SSL: – Currency: GBP (￡) Currency Position: left Thousand Separator: , Decimal Separator: . Number of Decimals: 2 Taxonomies: Product Types: bundle (bundle) external (external) gift-card (gift-card) grouped (grouped) simple (simple) variable (variable) Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog) exclude-from-search (exclude-from-search) featured (featured) outofstock (outofstock) rated-1 (rated-1) rated-2 (rated-2) rated-3 (rated-3) rated-4 (rated-4) rated-5 (rated-5) Connected to WooCommerce.com: ? Enforce Approved Product Download Directories: – HPOS feature enabled: – Order datastore: WC_Order_Data_Store_CPT HPOS data sync enabled: – Logging Enabled: ? Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2 Retention period: 30 days Level threshold: – Log directory size: 10 MB WC Pages Shop base: #58 – /shop/ Basket: #57 – /order/ – Contains the [woocommerce_cart] shortcode Checkout: #56 – /checkout/ – Contains the [woocommerce_checkout] shortcode My account: #55 – /my-account/ Terms and conditions: #4413 – /terms-and-conditions/ Theme Name: So Cosy Version: 1.0 Author URL: https://www.echowebsolutions.co.uk Child Theme: ? Parent Theme Name: Shopkeeper Parent Theme Version: 2.9.47 Parent Theme Author URL: https://www.getbowtied.com/ WooCommerce Support: ? Templates Overrides: shopkeeper-child/woocommerce/archive-product.php version 3.4.0 is out of date. The core version is 8.6.0 shopkeeper-child/woocommerce/cart/cart-shipping.php version 3.6.0 is out of date. The core version is 8.8.0 shopkeeper-child/woocommerce/cart/cart-totals.php shopkeeper-child/woocommerce/cart/cart.php version 3.7.0 is out of date. The core version is 7.9.0 shopkeeper-child/woocommerce/cart/cross-sells.php version 3.0.0 is out of date. The core version is 4.4.0 shopkeeper-child/woocommerce/cart/mini-cart.php version 5.2.0 is out of date. The core version is 7.9.0 shopkeeper-child/woocommerce/checkout/form-billing.php shopkeeper-child/woocommerce/checkout/form-checkout.php shopkeeper/woocommerce/checkout/form-coupon.php version 3.4.4 is out of date. The core version is 7.0.1 shopkeeper-child/woocommerce/checkout/form-login.php shopkeeper-child/woocommerce/checkout/form-shipping.php shopkeeper-child/woocommerce/checkout/payment.php version 3.5.3 is out of date. The core version is 8.1.0 shopkeeper-child/woocommerce/checkout/review-order.php version 3.3.0 is out of date. The core version is 5.2.0 shopkeeper-child/woocommerce/content-product.php shopkeeper/woocommerce/content-single-product.php shopkeeper-child/woocommerce/emails/customer-completed-order.php shopkeeper-child/woocommerce/emails/customer-new-account.php version 3.7.0 is out of date. The core version is 6.0.0 shopkeeper-child/woocommerce/emails/customer-processing-order.php shopkeeper-child/woocommerce/emails/email-order-details.php shopkeeper-child/woocommerce/emails/email-order-items.php shopkeeper-child/woocommerce/emails/email-styles.php version 4.0.0 is out of date. The core version is 8.6.0 shopkeeper-child/woocommerce/global/form-login.php version 3.6.0 is out of date. The core version is 7.0.1 shopkeeper/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.8.0 shopkeeper/woocommerce/global/sidebar.php shopkeeper/woocommerce/global/wrapper-end.php shopkeeper/woocommerce/global/wrapper-start.php shopkeeper-child/woocommerce/loop/add-to-cart.php version 3.3.0 is out of date. The core version is 9.0.0 shopkeeper/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 7.0.1 shopkeeper-child/woocommerce/myaccount/form-lost-password.php version 3.5.2 is out of date. The core version is 9.0.0 shopkeeper-child/woocommerce/myaccount/lost-password-confirmation.php shopkeeper-child/woocommerce/myaccount/my-address.php version 2.6.0 is out of date. The core version is 8.7.0 shopkeeper/woocommerce/single-product/add-to-cart/simple.php version 3.4.0 is out of date. The core version is 7.0.1 shopkeeper-child/woocommerce/single-product/product-attributes.php shopkeeper/woocommerce/single-product/product-image.php version 3.5.1 is out of date. The core version is 9.0.0 shopkeeper/woocommerce/single-product/product-thumbnails.php shopkeeper-child/woocommerce/single-product/tabs/additional-information.php shopkeeper-child/woocommerce/single-product/tabs/description.php shopkeeper-child/woocommerce/single-product/tabs/tabs.php version 2.4.0 is out of date. The core version is 3.8.0 shopkeeper-child/woocommerce/single-product/up-sells.php shopkeeper/woocommerce/single-product.php Outdated Templates: ? <pre class=”wp-block-code”><code> Learn how to update</code></pre> Product Bundles Database Version: 8.1.2 Loopback Test: ? Template Overrides: – Klarna Payments Request Log 2023-04-09 14:32:46: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-04-09 14:31:08: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-04-08 19:18:33: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-04-08 19:18:33: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-04-08 19:11:38: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-04-08 19:11:36: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-04-08 19:10:34: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-04-08 08:18:36: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-04-06 21:49:11: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-04-06 21:48:17: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-03-27 10:05:44: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-03-27 10:05:44: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-03-27 10:04:58: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-03-27 10:04:52: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: 2023-03-27 10:04:52: KP Create Session Response code: 401 Response message: {“headers”:[],”body”:”<html><head><title>401 Authorization Required<\/title><\/head><body><center><h1>401 Authorization Required<\/h1><\/center><\/body><\/html>”,”response”:{“code”:401,”message”:”Unauthorized”},”cookies”:[],”filename”:null,”http_response”:{“data”:null,”headers”:null,”status”:null}} Correlation ID: <h3>Klarna Countries</h3> Production Countries: DE GB Test Countries: No countries selected <h3>WooCommerce PayPal Payments</h3> Onboarded: ? Shop country code: GB WooCommerce currency supported: ? Advanced Card Processing available in country: ? Pay Later messaging available in country: ? Webhook status: ? PayPal Vault enabled: – ACDC Vault enabled: – Logging enabled: – Reference Transactions: – Used PayPal Checkout plugin: ? Subscriptions Mode: Disabled PayPal Shipping Callback: – Apple Pay: – Google Pay: – Fastlane: – <h3>Admin</h3> Enabled Features: activity-panels analytics product-block-editor coupons core-profiler customize-store customer-effort-score-tracks import-products-task experimental-fashion-sample-products shipping-smart-defaults shipping-setting-tour homescreen marketing mobile-app-banner navigation onboarding onboarding-tasks product-custom-fields remote-inbox-notifications remote-free-extensions payment-gateway-suggestions shipping-label-banner subscriptions store-alerts transient-notices woo-mobile-welcome wc-pay-promotion wc-pay-welcome-page launch-your-store Disabled Features: experimental-blocks minified-js pattern-toolkit-full-composability product-pre-publish-modal printful settings async-product-editor-category-field product-editor-template-system Daily Cron: ? Next scheduled: 2025-01-17 01:38:31 +00:00 Options: ? Notes: 23 Onboarding: completed <h3>Action Scheduler</h3> Complete: 8,012 Oldest: 2024-12-19 05:43:58 +0000 Newest: 2025-01-16 07:35:11 +0000 Failed: 85 Oldest: 2022-01-09 13:40:04 +0000 Newest: 2025-01-05 16:35:07 +0000 Pending: 8 Oldest: 2025-01-16 16:47:08 +0000 Newest: 2025-02-04 13:45:07 +0000 <h3>Status report information</h3> Generated at: 2025-01-16 07:36:39 +00:00 `
Plugin Support Marija
(@marijastuntcoders)

1 month, 2 weeks ago
Hello, and thank you for sending the report.

Could you please try the following:
- Reconnect the plugin
- If the issue persists, upload the plugin folder directly, and then try reconnecting
Please let us know if you are able to solve the issue.

Kind regards,
Marija
Plugin Support Vinod Kumar
(@vinkmeta)

1 month, 2 weeks ago

Hello, thank you for bringing this bug to our attention. We will ensure that it is fixed in the next version of our plugin, which is scheduled for release later this week.

To fix it by yourself, please update your WooCommerce plugin version to 9.2.0 or higher.

Plugin Support Vinod Kumar
(@vinkmeta)

1 month, 2 weeks ago

Hey, This issue is now resolved in the latest plugin version 3.3.2

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