• Resolved headplus

    (@headplus)


    hi!
    The plugin is very usefull. But there is a problem when an order refund and appears fatal error.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author camper2020

    (@camper2020)

    Hi there, thank you so much for giving my plugin a try and I’m glad you are finding it of use. Thank you for letting me know about this error. Can you provide some more details about your refund process and if you are using any other plugins to perform the refunds? We want to try replicate the error so we can get it fixed for you!

    Thread Starter headplus

    (@headplus)

    The refund process even under woocommerce (manual) even automatic (ex. through viva wallet palugin) appears fatal error (even at older refunded orders.

    This error is very common with the customs codes for extra column (price with vat) for the refunded orders. I’ll suggest u to test it to see that on your own.

    In case that I could help please let me know.

    Plugin Author camper2020

    (@camper2020)

    Thank you so much for the additional information, we will test on our side and I will let you know if I need more information to help get this resolved!

    Plugin Author camper2020

    (@camper2020)

    Hi there, just an update that we have replicated the issue and have implemented a fix for the error when saving refunds. This should work both for the automated and manual refunds. We also added a few extra adjustments to make it easier to refund partial amounts inclusive of tax. Please update the plugin and let me know if it fixes your issue and thank you again for alerting us to the problem!

    Thread Starter headplus

    (@headplus)

    Everything works perfect now! Congratulations for your instant reply!??

    Plugin Author camper2020

    (@camper2020)

    Thanks so much, glad its working!

Viewing 6 replies - 1 through 6 (of 6 total)
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