Fatal error when display label

  • For some orders, we are unable to download labels from the order page.

    We get this error:
    AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Exception: File is empty. Please upload something more substantial. This error could also be caused by uploads being disabled in your php.ini file or by post_max_size being defined as smaller than upload_max_filesize in php.ini. in /data/sites/web/examplebe/www/wp-content/plugins/bpost-shipping/classes/label/class-wc-bpost-shipping-label-attachment.php:84\nStack trace:\n#0 /data/sites/web/examplebe/www/wp-content/plugins/bpost-shipping/classes/label/class-wc-bpost-shipping-label-attachment.php(113): WC_BPost_Shipping\Label\WC_BPost_Shipping_Label_Attachment->create_attachment(‘/data/sites/web…’)\n#1 /data/sites/web/examplebe/www/wp-content/plugins/bpost-shipping/classes/label/class-wc-bpost-shipping-label-retriever.php(132): WC_BPost_Shipping\Label\WC_BPost_Shipping_Label_Attachment->get_url()\n#2 /data/sites/web/examplebe/www/wp-content/plugins/bpost-shipping/classes/label/class-wc-bpost-shipping-label-retriever.php(107): WC_BPost_Shipping\Label\WC_BPost_Shipping_Lab…’

    Server Info: Apache

PHP Version: 8.0.28

PHP Post Max Size: 256 MB

PHP Time Limit: 300

PHP Max Input Vars: 20000

cURL Version: 7.74.0

OpenSSL/1.1.1n

SUHOSIN Installed: –

MySQL Version: 5.7.40-43-log

Max Upload Size: 256 MB

Default Timezone is UTC: ?

fsockopen/cURL: ?

SoapClient: ?

DOMDocument: ?

GZip: ?

Multibyte String: ?

Remote Post: ?

Remote Get: ?

    The temporary file /data/sites/web/examplebe/tmp/64141d6128a16-sURtX8.tmp is indeed empty.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author bpost_shipping

    (@bpost_shipping)

    Dear,

    Thank you for your message.

    To be able analyse the issue in detail, can you send us your findings, if possible with some screenshots of the order where you have the issue to our mailbox :?[email protected]

    Regards,

    Bpost esolutions team

    Hi, I encounter the same issue as described by @tompoezie when I create a label. Is there a fix for this? Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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